Fraud Customer Support Senior Specialist- 3rd shift
About the position
The Fraud Customer Support Sr. Specialist at Citizens plays a vital role in safeguarding customers while delivering exceptional service. This position requires critical thinking and attention to detail, as specialists handle fraud inquiries in a fast-paced environment. The role emphasizes a customer-first mentality, combining friendly service with technical proficiency to resolve issues effectively. Specialists will undergo training to enhance their skills and contribute positively to customer experiences.
Responsibilities
? Handle routine customer fraud inquiries using critical thinking skills to address customer concerns.
,
? Break down customer information into manageable components while demonstrating empathy.
,
? Utilize active listening skills to apply analytical reasoning during customer interactions.
,
? Navigate multiple bank systems to understand issues and assess outcomes related to fraud inquiries.
,
? Document proposed solutions and next steps clearly in multiple systems to gain customer consent.
,
? Provide accurate claims processing and maintain claim records using established procedures.
Requirements
? General PC troubleshooting and navigation skills.
,
? Proficiency in Microsoft Office.
,
? Effective telephone etiquette and active listening skills.
,
? Strong written and verbal communication skills.
Nice-to-haves
? 2+ years of experience in Fraud Analysis, Financial services, Customer service, or Contact center.
,
? Ability to work independently and as a team player with strong organizational skills.
,
? Experience in a fast-paced customer-centered environment.
,
? Solid knowledge of department computer applications and systems.
,
? Demonstrated stable job history.
Benefits
? Career development and growth opportunities.
,
? Supportive and collaborative work environment.
Similar Remote Jobs
Fraud Customer Support Senior Specialist- 3rd shift
Posted on: 20-01-2025 00:00
Amazon jobs at home - Office Associate
Posted on: 20-01-2025 00:00
UPS Remote Jobs (Data Entry Specialist) ?FH
Posted on: 20-01-2025 00:00
Amazon Customer Support Jobs ? Remote Work
Posted on: 20-01-2025 00:00
Now Hiring Remote Sales Experts: Apply Today
Posted on: 20-01-2025 00:00
Remote Delta Air Lines Careers Entry Level
Posted on: 20-01-2025 00:00
Cold Calling Sales Representative (Remote, Night Shift)
Posted on: 20-01-2025 00:00
Amazon Work From Home Customer Service Jobs
Posted on: 20-01-2025 00:00
Remote Customer Service Consultant in Boston, MA
Posted on: 20-01-2025 00:00
Life Insurance Agent - No Experience (Remote)
Posted on: 20-01-2025 00:00
Provider Enrollment Coordinator - Remote near Minneapolis, MN
Posted on: 02-02-2025 00:00
Senior Group Manager | BPO Hiring
Posted on: 03-01-2025 07:35
Actuarial Manager, Pricing
Posted on: 31-01-2025 09:57
Bookkeeper - Permanent Work from home (Non voice/Voice) - Full Time Position
Posted on: 09-10-2024 00:00
Part-Time Delta Airlines Data Entry Remote Jobs: Earn $/Hour
Posted on: 31-01-2025 10:01
Project Manager Remote
Posted on: 11-12-2024 17:45
Initial Review Pharmacy Technician (Remote)
Posted on: 26-12-2024 06:11
Overnight Remote Work From Home Jobs | Digital PR and SEO Support | $25 - $30/hr
Posted on: 17-02-2025 05:59
Engineer - Runtime/Application Support
Posted on: 02-09-2024 00:00
Front-End Development Team Lead - Direct Response Marketing (US)
Posted on: 03-08-2024 00:00