FT Customer Care Specialist - Work From Home

Employer Industry: Customer Service

Why Consider This Job Opportunity...
? Competitive pay
? Opportunity for career advancement and growth within the organization
? Work remotely from anywhere within the U.S.
? Supportive and collaborative work environment
? Chance to make a positive impact on customer satisfaction

What To Expect (Job Responsibilities)
? Assist customers through various communication channels, including website, email, chat, and phone calls
? Troubleshoot and resolve customer issues, collaborating with other teams to improve the customer experience
? De-escalate customer service issues by addressing concerns promptly and thoughtfully
? Ensure continuous follow-up with customers until their issues are fully resolved
? Maintain a positive and professional demeanor in all interactions

What Is Required (Qualifications)
? Must be available and punctual for scheduled work shifts
? Exceptional phone and listening skills
? Strong written and verbal communication skills
? Proven ability to troubleshoot and resolve customer issues
? Experience in a customer service role

How To Stand Out (Preferred Qualifications)
? Experience in a fast-paced customer service environment
? Familiarity with customer relationship management (CRM) software
? Ability to work collaboratively in a team setting
? Experience in de-escalating challenging customer interactions

#CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #CustomerSatisfaction

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