Full time Customer Service Agent SME (Bilingual French) for a Health, Skincare and Beauty Company

MRF F551

Is This YOU? Then We Want to Meet You!
? You have over 2 years of experience in customer service and are passionate about delivering great support.
? You?re proficient in using platforms like Front and Aircall, and you can handle multiple tasks seamlessly without missing a beat. You have excellent attention to detail and the decision
? making skills needed to solve problems efficiently.
? You?re adaptable and can handle diverse customer needs with a positive and professional attitude. You?re a quick learner who?s always up for a challenge and thrives in a fast
? paced environment.

If this sounds like you, then you?re just who we?re looking for to join our team!

Who We Are

At LTVplus, we?re all about delivering WOWworthy customer experiences for brands worldwide. We?re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To
Customer Support
? * Respond to customer inquiries and concerns via email and potentially phone, ensuring a high level of customer satisfaction.
? Resolve customer issues effectively and efficiently, maintaining a positive customer experience.

Local Market Insight
? * Provide feedback and insights on customer preferences, expectations, and purchasing behaviors specific to the French market.
? Assist in adapting our products and processes to better fit the local market needs.

Process Development
? * Collaborate with the US team to develop and refine SOPs tailored to the French market.
? Offer input on best practices and strategies for engaging with French consumers, particularly in the pharmacy channel.

Team Collaboration
? * Work closely with the Customer Service team in the US to align on goals and strategies.
? Participate in team meetings and contribute to continuous improvement initiatives.

? Tech Checklist ? Gotta Have It!
? Experience working with Freshdesk or any similar helpdesk
? Workfromhome experience

A reliable computer and a stable high
? speed internet connection to handle calls, emails, and SMS smoothly.
? A quiet, organized workspace to manage customer interactions efficiently.

Ready to join a team that values your problemsolving skills and customercentric mindset? We can?t wait to meet you!

Note Only shortlisted candidates will be contacted

Employment type

Full-time

Department

Customer Service

Location

Remote