Help Desk Associate (Night Shift)
Work Timings: Monday to Friday, 10 PM to 6 AM CST (Remote)
Role Description:
The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.
Core Responsibilities: ? Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. ? Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi ? Assisting with the implementation of IT strategy ? Assist with company expansion and network infrastructure ? Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment ? Working with vendors to manage network infrastructure ? Deploying hardware for new employees ? Keep accurate inventory of all IT related equipment ? Other duties as assigned
What are we looking for?
We're looking for motivated professionals with:
? Phenomenal customer service skills
? Ability to communicate clearly
? Flexible and positive attitude
? Passion for technology and using it to solve problems
? High level of organization, reliability, and independence
? Orientation toward detail
? Demonstrated PC skills (MS Office, Google docs)
? Ability to research emerging technologies and make recommendations that benefit our business
? Past professional experience in a fast-paced environment
? Presentation skills (ability to train new hires on basic usage / setup when starting)
? At least 2-3 years help desk experience, 2-3 network experience
? Experience working with a multiple operating systems (Microsoft, Chrome, Mac)
? Associate's Degree required, Bachelor's degree preferred
? US work authorization
Similar Remote Jobs
Help Desk Associate (Night Shift)
Posted on: 04-12-2024 05:41
Online Order Filling Team Associate
Posted on: 04-12-2024 05:41
Online Order Filling Team Associate
Posted on: 04-12-2024 05:41
Online Order Filling Team Associate
Posted on: 04-12-2024 05:41
Online Order Filling Team Associate
Posted on: 04-12-2024 05:41
Online Order Filling Team Associate
Posted on: 04-12-2024 05:41
Online Order Filling Team Associate
Posted on: 04-12-2024 05:41
Remote Opportunity: Payments Solutions Architect
Posted on: 04-12-2024 05:41
Remote Recruiter (100% Commission Only)
Posted on: 04-12-2024 05:41
Part-Time Customer Service Based Agent
Posted on: 04-12-2024 05:41
Contracts Manager (State Telecom, VoIP, and Contract Center solutions)
Posted on: 13-11-2024 04:55
Part Time Driver (Manheim)
Posted on: 25-09-2024 00:00
Core Application Lead (Ambulatory and MyChart)
Posted on: 27-11-2024 06:07
Disney Hotel Safety and Customer Care Representative
Posted on: 16-01-2025 19:16
Medical Billing and Coding Specialist - Remote | WFH
Posted on: 16-07-2024 18:35
(REMOTE) Temporary HR-Benefit Assistant II for Open Enrollment Support
Posted on: 05-10-2024 00:00
Hospitality General Labor
Posted on: 16-07-2024 18:43
Apply Now for the Apple At-Home Advisor Position ? Competitive Salary and Flexible Hours
Posted on: 02-09-2024 00:00
Virtual Scheduling Assistants-Entry Level
Posted on: 23-01-2025 00:00
Remote Customer Service Jobs | Beginner-Friendly | $25-$35/hr
Posted on: 20-08-2024 00:00