Helpdesk Analyst (Full-time, Remote) (Third Shift 1:30pm - 9:30pm EST)
Employer Industry: Compliance and Program Integrity Services
- Why consider this job opportunity...
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment promoting a healthy work-life balance
- Recognized as a Top Workplace by The Washington Post in 2024
- Supportive and collaborative work culture focused on employee development
- Chance to contribute to meaningful projects that prevent fraud, waste, and abuse in government programs
- What to Expect (Job Responsibilities):
- Serve as the primary point of contact for helpdesk support, addressing inquiries and resolving technical issues for business users and stakeholders
- Collaborate with the Helpdesk Architect and Leadership team to develop and implement business and technical strategies
- Gather, track, and analyze requirements from business users and stakeholders to ensure effective technical solutions
- Create and maintain process models, diagrams, and related documentation to support technical solutions
- Provide exceptional customer service and support to all users, ensuring timely resolution of issues and effective communication throughout the support process
- What is Required (Qualifications):
- Bachelor's degree is required
- One year of work experience in this or a related field
- Proven experience in a helpdesk or technical support role
- Strong knowledge of digital platform tools such as Pega, Appian, Bizagi, ServiceNOW, Workday, Salesforce, AWS, and Azure
- Excellent communication skills, with the ability to convey technical information to a non-technical audience
- How to Stand Out (Preferred Qualifications):
- Certifications in relevant digital platform tools (e.g., ServiceNOW Certified System Administrator, AWS Certified Solutions Architect)
- Experience with Medicare and/or Medicaid fraud, waste, and abuse or program integrity work
- Familiarity with ITIL or other IT service management frameworks
#ComplianceServices #HelpdeskSupport #RemoteWork #CareerGrowth #TopWorkplace2024
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
Similar Remote Jobs
Helpdesk Analyst (Full-time, Remote) (Third Shift 1:30pm - 9:30pm EST)
Posted on: 28-08-2024 00:00
Delta Airlines Remote Virtual Assistant Jobs (Part-Time/Full/Time) - Apply Now
Posted on: 28-08-2024 00:00
Disney Remote Jobs (Data Entry Customer Care) - Apply Now
Posted on: 28-08-2024 00:00
Oracle Cloud Financials Lead/Architect- AP, EXP, GL, CM, AR, FA
Posted on: 28-08-2024 00:00
Apple Remote Jobs (Customer Service) - Work From Home Job
Posted on: 28-08-2024 00:00
Fedex Data Entry Remote Jobs $28/Hour ? Hire Me Remotely
Posted on: 28-08-2024 00:00
Apple Home Advisor (Work From Home Job) - United States
Posted on: 28-08-2024 00:00
Google Remote Entry Level Jobs, Apple Work From Home Jobs
Posted on: 28-08-2024 00:00
Disney Remote Jobs (Data Entry Customer Care) ? Entry Level
Posted on: 28-08-2024 00:00
Southwest Airlines Entry Level Remote Customer Service Jobs (Part Time)
Posted on: 28-08-2024 00:00
Tosca Tester - Remote - Full Time - Nightshift - Certification must in Tosca
Posted on: 04-02-2025 19:22
Teleperformance Virtual Assistant Jobs For Teens (Remote Jobs)
Posted on: 05-08-2024 00:00
Needed Virtual Assistant - Remote
Posted on: 15-09-2024 00:00
Financial Counselor (part-time, flexible work schedule)
Posted on: 16-11-2024 19:13
(Live Chat Jobs) Amazon Chat Support Jobs Work From Home - $30/H
Posted on: 16-07-2024 18:35
(Remote Jobs No Experience) Disney Data Entry Remote Jobs
Posted on: 16-07-2024 18:52
$23/hr. REMOTE Medical Call Center Manager
Posted on: 05-09-2024 00:00
Remote OB/IB Call Center Agent | WFH
Posted on: 02-12-2024 03:10
Remote Data Analyst ? Entry Level
Posted on: 26-11-2024 06:19
Virtual Client Support Advisor at American Express
Posted on: 18-02-2025 03:59