Junior Tech Support Specialist (24/7 live-chat Team)
Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients? mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We?re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 4 shift schedule: 12 am - 9 am EST/4 pm - 12 am EST (Sat, Sun - full coverage) - rotation schedule; 5 days shift (Mon - Fri): 11 am - 7 pm EST.
Primary Responsibilities
? Understanding our banking software and apps in-depth
? Coordinating with software technicians, technical support, and developers as needed
? Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
? Handling technical processes and the ability to explain such processes to less-technical people
Requirements
? Excellent written and spoken English
? Ability to establish good working relationship with customers
? Solid troubleshooting ability
? Ability to learn technical skills quickly
? In-depth learning and understanding of our mobile and online banking products
? Coordination with developers to investigate and diagnose issues
? Ability to manage a dynamic work load with many concurrent tasks
? Managing, monitoring, and improving the quality of the tech support process
As Plus
? Experience in banking live-chat would be a huge asset
? Experience in technical support
? Experience with a Dialogflow
? Experience with various mobile phone platforms, especially iOS and Android
? Project management experience
? Working directly with US-based customer
? Knowledge of US banking system
Our Benefits
? Fully remote work
? Long-term employment
? Competitive salary
? Community of practice, regular knowledge sharing among colleagues
? Internet compensation (50$ per month)
? Friendly and easy-going international team and colleagues.
Similar Remote Jobs
Junior Tech Support Specialist (24/7 live-chat Team)
Posted on: 17-12-2024 18:02
Customer Interaction Specialist ? Live Chat (Remote)
Posted on: 17-12-2024 18:02
Customer Interaction Specialist - Live Chat (Remote)
Posted on: 17-12-2024 18:02
Retail Store Associates and Stockers - 1797
Posted on: 17-12-2024 18:02
Work-from-Home Benefits Consultant (Single and Family Protection)
Posted on: 17-12-2024 18:02
Audio Data Contributor - Arabic (Non Native)
Posted on: 17-12-2024 18:02
Director of E/Learning - Education - Remote
Posted on: 17-12-2024 18:02
Fedex Customer Support ? Freshers Jobs $25/Hour
Posted on: 17-12-2024 18:02
Customs Brokerage Rep lll *Remote* M-F 8am-4:30pm
Posted on: 17-12-2024 18:02
Remote Insurance Sales - No Experience Needed
Posted on: 17-12-2024 18:02
Sr Analyst, Data Quality Engineering
Posted on: 22-10-2024 05:25
Patient Engagement Specialist - Central Team (Remote)
Posted on: 20-01-2025 00:00
American Express virtual Assistant jobs
Posted on: 23-01-2025 00:00
Virtual Customer Service Rep
Posted on: 01-11-2024 07:54
Remote agent training
Posted on: 04-11-2024 05:37
Disney Social Media Customer Support Remote Job From Home
Posted on: 16-07-2024 19:03
Sr. Project Management Analyst
Posted on: 11-12-2024 17:45
Entry-Level Data Entry Clerk (Work From Home)
Posted on: 22-10-2024 05:25
Home Health Registered Nurse
Posted on: 28-11-2024 04:55
Part-Time Customer Support Agent (Email/Chat) ?
Posted on: 31-01-2025 09:59