Live chat agent

This is a remote position. We are currently looking for a Live Chat Agent (Front Desk). The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients? websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They... should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service. Keep reading if you: Responsibilities: Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate Create relationships with new customers to better understand and achieve their needs Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately Promotes interest in client products and services Consistently achieves established standards of the position Continually portray and project a positive and professional image Provide administrative support Benefits Benefits: ? 401k Plan *Paid Holidays *Paid Time Off *Medical Insurance *Dental Vision Insurance *Company Paid Life Insurance We are looking forward to receiving your application. Thank you

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