Live Chat Customer Service – Amazon Work From Home

Remote, USA Full-time Posted 2025-03-12

Job Summary


Job Type: Full-Time, Remote


Salary: Competitive Hourly Wage


Company: Amazon


Location: Work From Home


Benefits: Health Insurance, 401(k), Paid Time Off, Employee Discounts, and Career Growth Opportunities


Description


Amazon is seeking dedicated and enthusiastic individuals to join our Live Chat Customer Service team. This is a remote, full-time role where you will have the opportunity to work from the comfort of your home while providing world-class customer service through live chat. As part of our team, you’ll help millions of customers solve their inquiries and enhance their overall experience with Amazon.


Requirements



  • High school diploma or equivalent

  • Minimum 1-year experience in customer service or a related field

  • Excellent written communication skills

  • Strong problem-solving abilities

  • Ability to work in a fast-paced environment

  • Stable internet connection and a distraction-free workspace

  • Flexibility to work various shifts including weekends and holidays


Responsibilities



  • Respond promptly and professionally to customer inquiries via live chat

  • Resolve customer issues efficiently and effectively

  • Provide accurate product information and handle order-related questions

  • Escalate complex issues to appropriate teams when necessary

  • Maintain a positive and empathetic attitude towards customers at all times

  • Meet performance targets and quality standards


Benefits



  • Health Insurance

  • 401(k) with company match

  • Paid Time Off

  • Employee Discounts on Amazon products

  • Professional development and career advancement opportunities


Educational Qualifications



  • High school diploma or equivalent is required

  • College degree preferred but not mandatory


Company Overview


Amazon is a global leader in e-commerce and technology, dedicated to making customers’ lives easier and more enjoyable. We strive to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. Operating at the forefront of innovation, Amazon is committed to building a workplace where employees can thrive and grow. Join us and be part of a dynamic team making a significant impact on millions of customers worldwide.


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