Live Chat Customer Service ( REMOTE )
Job Description
Job Description...
Salary: $22.90 - $27.40 Hourly
We are seeking a talented and customer-focused individual to join our team as a Live Chat Customer Service representative. In this role, you will be responsible for providing excellent service and support to our customers through live chat conversations. You will be the first point of contact for customers seeking assistance with their inquiries, complaints, or technical issues.
As a Live Chat Customer Service representative, you will have the opportunity to engage with customers from diverse backgrounds and industries.
Responsibilities
? Manage live chat conversations with customers, providing quick and accurate responses
? Identify and assess customer needs to provide personalized solutions and recommendations
? Resolve customer complaints and escalate complex issues, ensuring timely resolution
? Educate customers on product features, updates, and promotions
? Document and maintain accurate records of customer interactions and transactions
? Collaborate with team members to improve customer service processes and procedures
? Meet personal and team targets for customer satisfaction and sales metrics
Requirements
? Proven experience in a customer service role, preferably in a live chat or online support environment
? Excellent communication skills, both written and verbal
? Strong problem-solving abilities and attention to detail
? Ability to multitask and manage time effectively in a fast-paced environment
? Familiarity with CRM systems and live chat software
? Knowledge of customer service principles and best practices
? Ability to adapt to changing procedures and follow established guidelines
? High school diploma or equivalent
Benefits
? Competitive salary
? Health insurance options
? Paid time off
? Career development opportunities
Similar Remote Jobs
Live Chat Customer Service ( REMOTE )
Posted on: 04-07-2024 08:16
CVS Data Entry (Night/Day Shift, Full Time,) - WFH
Posted on: 04-07-2024 08:16
Software Engineer -- Night Shift (Remote)
Posted on: 04-07-2024 08:16
Global Travel Consultant
Posted on: 04-07-2024 08:16
Collections Specialist I - BCBS (REMOTE)
Posted on: 04-07-2024 08:16
UPS Remote Jobs (Data Entry) $30/Per Hour ? Entry Level
Posted on: 04-07-2024 08:16
Work From Home No Experience Chat Agent
Posted on: 04-07-2024 08:16
Manager, Product Manager: Capital One Shopping (Remote - Eligible)
Posted on: 04-07-2024 08:16
Remote Amazon Data Entry Jobs - No Experience - Part-Time
Posted on: 04-07-2024 08:16
Netflix Customer Service Representative (Non-IT, Remote) ? US
Posted on: 04-07-2024 08:16
Software Engineer Database POS, Retail Engineering
Posted on: 29-08-2024 00:00
Sr. Data Engineer ? Master Data Management
Posted on: 27-11-2024 06:07
Entry Level Regulatory Specialist (Remote)
Posted on: 14-10-2024 04:22
Healthcare Data Entry (Remote After Training) - Hiring Now
Posted on: 23-01-2025 00:00
Costco Careers Part-Time Data Entry Remote Jobs - Apply Today
Posted on: 20-01-2025 00:00
American Express (Remote Data Entry) Jobs
Posted on: 31-01-2025 09:59
UX Designer ? Costco Travel in Seattle, WA ? Issaquah, WA
Posted on: 08-01-2025 08:06
Delivery Driver - Deliver Food
Posted on: 11-11-2024 03:51
Amazon Delivery Driver
Posted on: 26-09-2024 00:00
CAP Team Manager, CAP
Posted on: 31-01-2025 09:58