Live Chat Support
Company Overview
Hamodia, established in 1998, has become a leading publication within the Orthodox Jewish community globally. With its English, French, and daily editions, it reaches hundreds of thousands of Jewish households, providing news and insights while being guided by siyatta d'Shmaya.
Job Title
Live Chat Support
Job Location
United States
Job Description
We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.
Responsibilities
? Provide prompt and professional responses to customer inquiries via live chat.
? Assist customers with questions regarding subscriptions, content, and other services.
? Collaborate with editorial and technical teams to resolve customer issues.
? Maintain a high level of customer satisfaction and address concerns effectively.
? Document and report customer feedback to help improve our services.
Required Skills
? Excellent written communication skills.
? Strong problem-solving abilities and attention to detail.
? Ability to multitask and manage time effectively in a fast-paced environment.
? Proficiency in using live chat software and basic computer applications.
? Ability to work independently and as part of a team.
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