Online chat Agent

Remote, USA Full-time Posted 2025-08-02

Description of the role:

In this role as an Online Chat Agent at DixinUSA, you will be responsible for providing exceptional customer service and support through online chat platforms. You will interact with customers to answer their queries, resolve issues, and ensure customer satisfaction.

Responsibilities: ? Engage and assist customers through online chat platforms. ? Respond promptly and accurately to customer inquiries. ? Identify and escalate priority issues. ? Provide product or service information to customers. ? Resolve customer complaints and provide appropriate solutions. ? Maintain positive customer relationships. ? Follow communication procedures and guidelines to ensure consistent and excellent customer service.

Requirements: ? Prior experience in customer service or a related role is preferred. ? Excellent written and verbal communication skills. ? Ability to multi-task and prioritize in a fast-paced environment. ? Proficient in the use of online chat platforms and... tools. ? Strong problem-solving skills. ? Ability to work independently and as part of a team.

Benefits:
? Competitive compensation: $29 per hour.
? Remote work - work from the comfort of your own home.
? Flexible work schedule.
? Opportunity for growth and career development.
? Positive work environment.

About the Company:

DixinUSA is a leading provider of innovative solutions in the online marketplace. We are committed to delivering exceptional customer experiences and value-driven products. Join our team and be a part of our success story

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Online chat Agent

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