Online chat specialist

An experienced issue solver to join our teamas an Online Chat Specialist (Entry Level) is needed by ourexpanding company.

We require a motivated person who can engage inonline conversations with site visitors and respond to any queriesthey might have...

Customers will receive prompt and accurate servicefrom the chosen candidate.

Through the use of online chat software this person willengage regularly with visitors to our clients websites and be heldaccountable for providing topnotch service in realtime.

They mustto be able to manage several information demands coming in. Thisindividual will be required to

JobDescription

Our growing business is looking forskilled problem solvers to join our team as an Online chatspecialist (Entry Level). We need an enthusiastic individual whocan chat online with visitors and answer any questions they mighthave while visiting a website.

The successful candidate will offerquick and accurate assistance to customers.

TheOnline chat specialist reports to the Online Chat Manager and willbe responsible for providing a variety of customer support relatedduties for the company and our clients.

This person will interactdaily with visitors on our clients websites via (Online chatsoftware) and will be expected to provide exceptional customersupport in realtime.

They should be capable of hand multipleincoming requests for information. This person will be expected tocontinually demonstrate an ability to stay calm under pressurewhile providing enthusiastic customer service.

Responsibilities

Answers incomingcustomer live chats regarding website navigation issues servicequestions and general client concerns

Evaluatecustomer interactions and elevate issues to Online Chat Managerwhen appropriate

Crete relationships with newcustomers to better understand and achieve their needs

Respond to the customer questions inquiries requests andproblems accurately concisely and appropriately

Promotes interest in client products andservices

Consistently achieves establishedstandards of the position

Continually portrayand project a positive and professional image.

Provide administrative support to the customer serviceteam

May assist with overflow work and otherduties as needed

Promotes interest in clientproducts and services

Consistently achievesestablished standards of the position

Continually portray and project a positive andprofessional image

Provide administrativesupport to the customer service team

May assistwith overflow work and other duties as needed

This position is also a remote position in which you willbe working from home

Qualifications

Strong work ethic. with the ability to work well bothindependently and within the context of a larger teamorientedenvironment

PC keyboarding and internetexperience needed

Strong communication andinterpersonal skills including written and verbal

Upbeat positive attitude and professionaldemeanor

Articulate and well accustomed to aclientfacing role

Ability to composeprofessional emails is a plus

Proficient writtenand verbal communication skills in English;

Basic technical skills (able to navigate throughsmartphone and computer applications) With an upbeat positive kindempathetic personality.

This position is also aremote position in which you will be working from home.

Additional Information

Company equityprogram

Medical dental life and visioninsurance

Unlimited paid time off

Paid family leave

Shorttermdisability

401k plan

Reimbursement for education and professionaldevelopment

Employee assistanceprogram

Remote Work :

Last updated : 2024-08-06