Online Chat Support Specialist

Job Description:

AGCO is seeking a part-time Online Chat Support Specialist to join our team in San Francisco, California. As an Associate Level position, we are looking for individuals with at least 4 years of experience in customer service or a related field. The ideal candidate will be adaptable and independent, with strong persuasion and project management skills...

Responsibilities:
• Provide online chat support to customers, addressing their inquiries and concerns in a timely and professional manner
• Troubleshoot technical issues and escalate to the appropriate team when necessary
• Utilize knowledge base resources to provide accurate information to customers
• Collaborate with internal teams to share customer feedback and improve service quality
• Meet and exceed key performance indicators related to response time, customer satisfaction, and issue resolution
• Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements:
• At least 4 years of experience in customer service or a related field
• Strong communication skills, both written and verbal
• Ability to work independently and adapt to changing priorities
• Proficiency in using chat support software and other customer service tools
• Experience in project management is a plus
• Bachelor's degree in a relevant field is preferred

Benefits:
• Paid overtime for extra hours worked
• Relocation allowance for eligible candidates
• Profit sharing opportunities
• Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement:
AGCO is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: July 22, 2024

Join AGCO in providing top-notch online chat support to our customers and be a part of our mission to make a positive impact through corporate social responsibility initiatives. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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