QuickBooks Live Bookkeeping Expert Assisted - Work from Home (Seasonal)

Overview

Location: Remote, United States

Date published: 20-Sep-2024

Job ID: 133583

Description and Requirements

The QuickBooks Live Bookkeeping Expert Assisted role is a customer-facing position responsible for providing professional guidance to Small Business Owners managing their businesses through QuickBooks Online. This role requires a deep understanding of QuickBooks Online, along with strong bookkeeping, customer service, and technical skills. The ideal candidate will exhibit critical thinking, problem-solving, and flexibility while working in a fast-paced, virtual environment with minimal supervision.

Qualifications
? 3+ years of bookkeeping and/or accounting experience
? Minimum 1 year of QuickBooks Online experience
? QuickBooks Online ProAdvisor Certification required
? CPB (Certified Professional Bookkeeper) preferred, but not required
? Intuit Academy Bookkeeping Certificate recommended
? Customer service experience, including interacting through video and audio tools in a professional, friendly, and reassuring manner
? Experience supporting Payroll, Sales Tax, or Tax Preparation preferred, but not required
? Strong attention to detail and ability to manage multiple tasks
? Strong written and verbal communication skills
? Proficient with technology, with a strong knowledge of computer software and the ability to learn new technologies quickly
Dedicated high-speed internet connection (DSL, cable, or fiber)
? Responsibilities
? Provide bookkeeping guidance to QuickBooks Online small business owners via video and audio tools, maintaining a professional, friendly, and reassuring tone
? Create high-quality customer interactions that instill confidence, using deep customer empathy and expertise in QuickBooks Online
? Guide small business owners on bookkeeping best practices and how to make optimal use of QuickBooks Online
? Review information input by small business owners for accuracy, assist with troubleshooting, and provide insights on their financial data
? Critical thinking and problem-solving to address bookkeeping issues and customer inquiries
? Willingness to learn and support new products and services

Scheduling (assuming current Select-time guidelines)
? 20-40 hours/week
Flexible schedule, with encouragement for PM hours
? Key Skills & Attributes
? Strong customer service skills, ensuring interactions are professional, friendly, and reassuring
? Ability to work in a fast-paced virtual environment with minimal supervision
? Critical thinking, problem-solving, and determination in addressing customer needs
? Willingness to learn and support new products and services as they are introduced

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