Remote Customer Care Representative | WFH

Job Title: Customer Care Representative - Remote | WFH

Location: Florida, USA (Remote within Florida required)

Join us in making a positive impact as a Customer Care Representative, where your dedication to providing exceptional service can transform the lives of medical marijuana patients in Florida. Our organization is committed to delivering a compassionate and personalized experience, setting a benchmark for exemplary customer support in the industry. If you are driven by a passion for helping others and thrive in a collaborative environment, we invite you to explore this opportunity with us.

Key Responsibilities
? Act as the primary point of contact for patients, delivering informed and empathetic assistance through phone, chat, and email.
? Cultivate and nurture strong relationships with patients and industry professionals, addressing inquiries and providing relevant information.
? Facilitate the order process for qualified patients, assisting with home delivery, updates, discounts, and cancellations as necessary.
? Maintain an in-depth understanding of our product offerings and the Florida medical marijuana program to provide accurate support.
? Utilize various software tools and communication platforms to efficiently assist patients across multiple channels.

Required Skills
? A genuine enthusiasm for delivering outstanding service and a commitment to patient care with empathy and professionalism.
? Adaptability to evolving procedures and policies both within the company and the broader industry.
? Strong organizational skills coupled with attention to detail, ensuring effective documentation.
? Excellent communication and critical thinking abilities, with a proactive approach to problem-solving.
? Willingness to work flexible hours, including weekends and holidays as required.

Qualifications
? At least six months of experience in cannabis retail or customer service is preferred.
? A demonstrated ability to provide empathetic and professional support to patients.
? A high school diploma or equivalent is required.

Career Growth Opportunities

Our organization is dedicated to fostering professional development. We provide comprehensive training to equip you with the necessary skills for success and offer opportunities for career advancement, including annual performance reviews to assess growth and contributions.

Company Culture And Values

We pride ourselves on a culture that emphasizes humanity, humility, and meaningful connections. Our team operates in a dynamic and supportive environment, where collaboration and compassion are at the forefront of our mission.

Compensation And Benefits
? The starting pay is set at a minimum of $16 per hour, with specific wages determined by experience.
? Full-time employees are eligible for benefits, paid time off, and holidays following a 30-day probationary period.
? Regular performance reviews to evaluate contributions and support career progression.

Employment Type: Full-Time

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