REMOTE LIVE CHAT AGENT

We are seeking a friendly, professional, and highly motivated Live Chat Agent to join our customer support team. As a Live Chat Agent, you will assist customers by providing real-time solutions, answering queries, and delivering a high level of customer satisfaction through live chat communication.

Key Responsibilities:

Customer Support: Respond to customer inquiries in a timely and professional manner via live chat.

Issue Resolution: Address and resolve customer concerns, troubleshooting technical issues, product inquiries, and service questions.

Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance to customers.

Multitasking: Handle multiple chats simultaneously while maintaining a high level of customer satisfaction.

Documentation: Record customer interactions, issues, and resolutions in the CRM system for follow-up and future reference.

Escalation: Escalate complex issues or complaints to the appropriate team or manager when needed.

Customer Feedback: Gather and report customer feedback to help improve service quality and customer experience.

Maintain Professionalism: Maintain a positive and courteous tone in all written communications.

Qualifications:

Education: High school diploma or equivalent; college degree preferred.

Experience: Prior experience in customer service, especially in live chat support, is a plus.

Skills:Excellent written communication skills with attention to detail.

Strong problem-solving abilities and critical thinking.

Ability to work efficiently in a fast-paced environment.

Familiarity with live chat software and customer service tools (e.g., Zendesk, Freshchat, etc.).

Ability to handle difficult customers in a professional manner.

Strong time management skills and the ability to multitask effectively.

Work Environment:

Location: REMOTE

Hours: Full-time and part-time shifts, including evenings and weekends depending on your schedule.