Remote Member Services Rep. (DALLAS, TX)

Remote, USA Full-time Posted 2025-06-13

About the position

The Member Service Representative role in the Fraud department is a remote position that requires candidates to be located within a 60-mile radius of North Richland Hills, TX. The representative will handle inquiries and requests from members in a high-volume contact center, providing information about the company's products and services while ensuring an optimal member experience. This position involves performing transactions for various accounts and advising members on additional products that may meet their needs.

Responsibilities
? Respond to inquiries and requests from members in a 24/7 high-volume contact center.
,
? Provide information regarding the company's products and services.
,
? Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
,
? Advise members of other products and services that may fit their needs.
,
? Handle a call volume of 80-100+ calls daily.

Requirements
? High School Diploma/GED required.
,
? 1-2 years of recent customer service experience in a call center, collections, or banking.
,
? Ability to work in a fast-paced, high-volume call center environment.
,
? Willingness to help others and navigate difficult conversations.
,
? Professional written and verbal communication skills.
,
? Strong computer knowledge and data entry/typing skills.

Nice-to-haves

Benefits

Apply for the Job

Remote Member Services Rep. (DALLAS, TX)

Similar Remote Jobs

Remote Member Services Rep. (DALLAS, TX)

Remote Medical Receptionist

Customer Service Representative / Remote

Financial Consultant | No Experience Required | Licensing & Training Provided

Direct Support Associate- Asleep Overnight

Virtual Jr. Web Chat Operator

BPO Web Chat Operator

Remote Life and Health Benefits Customer Service Specialist

Remote Jobs Product Tester at Amazon - United states-At home jobs

Could Support Engineer_Texas Based Project_100% Remote

Government Programs Customer Service Representative

Marketing Strategy Coordinator

Experienced Legal Transcription Specialist - Independent Contractor

Apple Remote Customer Care Advisor

Bilingual Customer Care Specialist

Home-Based Data Entry Jobs | No Experience Required | Earn $25-$35/hr | Start Now

On - Demand Fulfillment Expert

Remote Angular UI Developer Job for Human Resources Company (Full-time)

Customer Support Specialist - US Remote

Product Tester ? Android Apps (Work at Home / No Experience / Part Time)