Remote Support Specialist

? *Job Title:** Remote Support Specialist
? *Company:** ConAgra Foods
? *Location:** Columbus, Ohio, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 2
? *Job Description:**

ConAgra Foods is seeking a dedicated and enthusiastic Remote Support Specialist to contribute to our commitment to excellence in customer service and operational efficiency. This role requires a resourceful and energetic individual who thrives in a fast-paced, dynamic environment. As a part-time Remote Support Specialist, you will be responsible for providing exceptional support to our customers and internal teams, ensuring inquiries and issues are addressed promptly and effectively. ? *Key Responsibilities:**

1. **Customer Support:**
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Troubleshoot and resolve customer issues related to products, orders, and services.
• Assist customers in understanding product features, usage, and problem resolution techniques.

2. **Technical Assistance:**
• Provide first-level technical support for software and hardware issues related to company products.
• Escalate complex issues to higher-level technical teams, ensuring proper tracking and follow-up.

3. **Documentation & Reporting:**
• Maintain comprehensive records of customer interactions, issues, and resolutions within the support management system.
• Generate periodic reports to analyze trends in customer inquiries and support requests for continuous improvement.

4. **Collaboration:**
• Collaborate with cross-functional teams, including sales, marketing, and product development, to communicate customer feedback and enhance product offerings.
• Participate in team meetings and contribute ideas for improving support processes and enhancing customer experience.

5. **Innovation:**
• Identify opportunities for service enhancements and recommend innovative solutions to improve efficiency and effectiveness in support operations.
• Stay current with product updates and company policies to deliver accurate information to customers.

6. **Training & Development:**
• Assist in the onboarding and training of new support staff as needed.
• Participate in ongoing training and professional development opportunities to remain knowledgeable about industry trends and best practices in customer support.
? *Requirements:**

• **Education:** A minimum of an associate degree in a related field or equivalent work experience.
• **Experience:** At least 2 years of experience in a customer support role, preferably in a remote capacity.
• **Technical Skills:** Proficiency in Microsoft Office Suite and experience with customer support software such as Zendesk, Freshdesk, or similar tools. Familiarity with CRM systems is a plus.
• **Personal Traits:**
• Resourceful: Ability to find creative solutions to problems and adapt to changing circumstances.
• Energetic: Possess a positive attitude, demonstrating enthusiasm for helping customers and contributing to team success.
• **Soft Skills:**
• Innovation: Demonstrable ability to suggest and implement improvements in processes and services.
• Persuasion: Strong communication skills, capable of effectively convincing customers and stakeholders of necessary actions to take.
? *Benefits:**

• Employee discounts on ConAgra Foods products.
• Reimbursement for travel and spending expenses related to job duties.
• Comprehensive medical coverage options.
? *Working Environment:**

At ConAgra Foods, we strive for a harmonious workplace where collaboration and respect prevail. We believe that a positive work environment encourages innovation and allows our team members to thrive both personally and professionally.
? *Application Deadline:** Please submit your application by September 19, 2024.
? *Equal Opportunity Statement:**

ConAgra Foods is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply, ensuring equal employment opportunities regardless of race, color, creed, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Remote Support Specialist posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs

Apply Job!