Technical Support / Customer Service Representative-Remote (Night Shift)

About the position

The Technical Support / Customer Service Representative-Remote (Night Shift) role at Concentrix involves providing customer service support and resolving routine problems related to the client's products and services. This position is fully remote and requires working during night shifts, focusing on delivering exceptional customer experiences through inbound and outbound calls and online interactions.

Responsibilities
? Provide inbound customer support using a call flow guide
,
? Resolve technical issues related to hardware, software, and client products
,
? Track, document, and retrieve information in databases
,
? Be an amazing problem-solver
,
? Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
,
? Offer additional products and/or services
,
? Deliver expert customer experiences.

Requirements
? Strong focus on building customer relationships
,
? 1+ year of customer service experience
,
? Ability to work an evening or overnight schedule
,
? Technical support experience preferred
,
? High school diploma or GED
,
? Quiet, distraction-free environment to work from
,
? Proficiency in fast-paced multi-tasking
,
? Eagerness to learn new technologies
,
? Strong problem-solving skills
,
? Strong computer navigation skills and PC knowledge
,
? Desktop or laptop for PC and internet testing; work computer may be provided depending on the position offered
,
? High Speed internet (no wireless/hotspots or satellite) and a smartphone
,
? Must reside in the United States or have a valid U.S. address for residence

Nice-to-haves
? Familiarity with iOS and/or MacOS, or comparable technology is preferred

Benefits
? Paid training and performance-based incentives
,
? Lucrative employee referral bonus opportunities
,
? 401K with company match
,
? Paid PTO and holidays
,
? Medical, dental, and vision insurance
,
? Comprehensive Employee Assistance Program (EAP)
,
? Health and wellness programs
,
? Mentorship programs
,
? Programs supporting diversity, equity, and inclusion
,
? Celebrations for various company events