Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-04-26
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 13-12-2024 17:48
Business Analyst (Entry Level)
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Non-Captive Insurance Agent - Work from Home
Posted on: 13-12-2024 17:48
Event Setup Specialist
Posted on: 13-12-2024 17:48
Recruiter (Remote - GTM Roles)
Posted on: 13-12-2024 17:48
[Fully Remote] Amazon Data Entry Jobs (URGENT)
Posted on: 13-12-2024 17:48
Apple Data Entry Specialist - REMOTE WORK
Posted on: 16-07-2024 18:42
Quality Assurance Engineer I, Mechatronics & Sustainable Packaging
Posted on: 11-01-2025 15:34
Associate Manager, New Verticals - Retail Strategy & Operations
Posted on: 24-01-2025 04:51
Manager Tax Services
Posted on: 14-02-2025 07:18
Amazon Flex Specialist
Posted on: 06-12-2024 05:59
Customer Service Rep - Data Entry Clerk/Admin Assistant - USA BASED ONLY
Posted on: 23-02-2025 00:00
Family Peer Support Specialist
Posted on: 27-02-2025 00:00
Online Chat Jobs At NWI Nashville No Experience - Part-Time
Posted on: 22-10-2024 05:26
Sales Development Representative | DoorDash | Remote (USA)
Posted on: 27-02-2025 00:00
Member Experience Professional I - Contact Center
Posted on: 27-02-2025 00:00