Transportation Representative NOC IB

Description

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Key job responsibilities

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Qualitative Requirements ?Graduation in any specialization from a recognized university. ?Excellent communication skills (written and verbal) in language. ?Ability to communicate correctly and clearly with all customers ?Good comprehension skills ? ability to clearly understand and state the issues customers present ?Ability to concentrate ? follow customers issues without distraction to resolution ?Work successfully in a team environment as well as independently ?Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer ?Excellent typing skills ?Demonstrates an ability to successfully navigate websites ?Demonstrates a proficient knowledge of email applications

Preferred Qualifications
? Logistics background and Experience in similar role * Proficient in Excel

Company - ASSPL - Telangana

Job ID: A2837929

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