Work-at-Home Customer Service Representative Job Openings (Full-Time)

Employer Industry: Customer Service and Business Process Outsourcing
Why Consider This Job Opportunity
? Competitive base pay with opportunities for variable bonuses and contest incentives
? Paid Time Off (PTO) along with paid holidays to ensure work-life balance
? Comprehensive health benefits available for full-time employees after 90 days
? Opportunities for career growth and advancement within the organization
? Fun, engaging work environment with a strong team-oriented culture
? Company-provided equipment for remote work, with the flexibility to work from home
What To Expect (Job Responsibilities)
? Handle inbound customer inquiries and resolve customer issues effectively
? Utilize various systems and technology for account management tasks
? Identify sales opportunities and apply sales skills to enhance customer experience
? Escalate customer dissatisfaction appropriately to the managerial team
? Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words a minute)
? Basic knowledge of Microsoft Office Suite and Windows operating system
How To Stand Out (Preferred Qualifications)
? Previous experience in a customer service or call center environment
? Strong aptitude for conflict resolution and problem-solving
? Ability to thrive in a fast-paced environment with changing demands
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