**Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Lead Retail Customer Service Associate. In this role, you will be the face of our company, providing top-notch service to our customers while leading by example and mentoring our team members to achieve excellence. **About blithequark** At blithequark, we are committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is dedicated to providing innovative solutions to our customers' needs, and we are always looking for talented individuals who share our passion for quality and customer satisfaction. **Key Responsibilities:** As a Lead Retail Customer Service Associate, you will be responsible for: - Providing exceptional customer service to all customers, utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions - Managing production flow to ensure all production orders are completed right and on time - Taking customer orders, giving pricing information, performing consultative selling, and recommending blithequark products and services - Taking lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management - Setting up complex orders and performing multiple tasks at the same time - Ensuring quality during and after the production process - Ensuring communication among shifts - Coordinating pick-up and delivery of customer orders - May provide leadership to team members on an assigned shift - Assists in the training of store team members - Collates, sorts, and organizes customer orders - Operates the Point of Sale terminal (POS), handles financial transactions, and makes change - Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits - Follows instructions of supervisors and assists other team members in performing store functions - Follows blithequark standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures - Secondary responsibility for coordination of all shipping-related services and activities, including: - Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates - Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about company products and services - Offering assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies - Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels **Essential Qualifications and Requirements:** - High school diploma or equivalent education - 2+ years of specialized experience - Excellent verbal and written communication skills - Ability to stand during entire shift, excluding meal and rest periods - Ability to move and lift 55 pounds - Ability, on a consistent basis, to bend/twist at the waist and knees - Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members - Ability, on a consistent basis, to perform work activities requiring cooperation and instruction - Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure - Ability, on a consistent basis, to maintain attention and concentration for extended periods of time - Ability, on a consistent basis, to work with minimal supervision - Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position **Preferred Qualifications:** - Experience in a retail or customer service environment - Knowledge of blithequark products and services - Ability to work in a team environment and provide leadership to team members - Strong problem-solving and analytical skills - Ability to adapt to changing priorities and deadlines - Strong communication and interpersonal skills **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to the growth and development of our team members. As a Lead Retail Customer Service Associate, you will have opportunities to: - Develop your leadership skills and mentor team members - Expand your knowledge of blithequark products and services - Participate in training and development programs to enhance your skills and knowledge - Collaborate with other team members to achieve business objectives - Contribute to the development of new ideas and initiatives to improve customer satisfaction and business performance **Work Environment and Company Culture:** Our team is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We are committed to providing a safe and healthy work environment, and we strive to maintain a culture that is respectful, supportive, and collaborative. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: - Competitive hourly rate - Opportunities for career growth and advancement - Comprehensive benefits package, including medical, dental, and vision insurance - Paid time off and holidays - Access to training and development programs - Recognition and rewards for outstanding performance **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. blithequark will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. blithequark will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here Apply for this job