Lead Technology Business Systems Consultant Agent Controls and Live Chat – Driving Technological Innovation and Strategic Business Solutions at blithequark

Introduction to blithequark and the Industry blithequark is a pioneering force in the financial services sector, dedicated to harnessing the power of technology to drive business growth, enhance customer experiences, and foster a culture of innovation. As a leader in the industry, blithequark recognizes the importance of integrating cutting-edge technology solutions with strategic business practices to stay ahead of the curve. The Contact Center as a Service (CCaaS) Agent Controls and Live Chat Team at blithequark is at the forefront of this effort, seeking a highly skilled and experienced Lead Technology Business Systems Consultant to join their ranks. Job Overview In this critical role, you will serve as a key architect of technological solutions, leading complex initiatives that have a broad impact on cross-functional businesses and technology teams. Your expertise will be instrumental in providing strategic business solutions to company-wide technology initiatives, evaluating complex business problems, and developing efficient and accurate functional requirements. As a Lead Technology Business Systems Consultant, you will collaborate with business and technology teams to provide comprehensive technological solutions for complex business problems, ensuring seamless communication and information flow between stakeholders. Key Responsibilities Lead complex initiatives to provide technological solutions with broad impact for cross-functional businesses and technology teams Act as a key participant in providing strategic business solutions to company-wide technology initiatives Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence company-wide technology solutions Lead project or systems documentation, and monitor and manage project schedules and deliverables Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems Ensure communication and information flow between business and technology teams Essential Qualifications To be successful in this role, you will need to possess a minimum of 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Your expertise will be complemented by excellent analytical skills, high attention to detail, and accuracy, as well as the ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment. Preferred Qualifications Experience in contact management technologies across Voice and Chat Understanding of IVR/IVA and call routing platforms and softphone (UI), including the ability to maintain and configure customer experiences Knowledge of the RCSA Risk Management Framework Knowledge of the Enterprise Third Party Risk Management framework Ability to consult, build, and maintain solid working relationships across all organizational levels Demonstrated team collaboration across resources from business, technology, and architecture Experience in problem-solving & analysis working with end users to solicit requirements and current state analysis Experience in Agile methodology as it relates to product delivery, user story writing / creation – ability to create detailed user stories from the perspective of the user while detailing all requirements in acceptance criteria Experience working in financial products across card products, lending, and banking Demonstrated technical acumen to allow for independent analytical research Strong analytical skills with high attention to detail and accuracy Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Advanced Microsoft Office (especially Excel and PowerPoint) skills Career Growth Opportunities and Learning Benefits At blithequark, we are committed to fostering a culture of continuous learning and growth. As a Lead Technology Business Systems Consultant, you will have access to a wide range of training and development opportunities, including workshops, conferences, and online courses. You will also be part of a dynamic and collaborative team, working alongside experienced professionals who are passionate about driving technological innovation and strategic business solutions. Work Environment and Company Culture blithequark is dedicated to creating a work environment that is inclusive, diverse, and supportive. We recognize the importance of work-life balance and offer a range of benefits and perks to help our employees thrive, both personally and professionally. Our company culture is built on a foundation of integrity, respect, and open communication, and we are committed to making a positive impact on our customers, communities, and the environment. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a salary range of $119,000 - $206,000, depending on experience and location. We also provide a comprehensive range of benefits, including health insurance, 401(k) plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance. Additionally, we offer a range of perks and discounts, including commuter benefits, tuition reimbursement, and scholarships for dependent children. How to Apply If you are a motivated and experienced technology professional looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Conclusion As a Lead Technology Business Systems Consultant at blithequark, you will have the opportunity to drive technological innovation and strategic business solutions, working alongside a talented and dedicated team of professionals. If you are passionate about technology, business, and customer experience, and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Join us at blithequark and be part of a team that is shaping the future of financial services. blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job