Legal Process Improvement Manager / Director

We are seeking a Law Firm Business Process Improvement Manager (Legal Operations) to design, optimize, and scale the operational workflows of a fast-growing California litigation law firm. This role is responsible for ensuring that the firm’s core processes—from intake through billing and collections—are efficient, measurable, and consistently executed. This is a hands-on role for someone who enjoys untangling complexity, building systems that professionals actually use, and driving continuous improvement in a high-autonomy, deadline-driven environment. Key Responsibilities Process Design & Optimization • Map, document, and improve end-to-end workflows including intake, pleadings, discovery, trial preparation, billing, and collections • Identify bottlenecks, rework, delays, and failure points in professional-services processes • Design practical, attorney-friendly SOPs and ensure adoption across teams • Continuously refine processes as volume, staffing, and technology evolve Project & Change Management • Lead cross-functional initiatives involving attorneys, paralegals, intake, accounting, and operations • Manage process rollouts with clear documentation, training, and accountability • Drive adoption of new workflows in a high-autonomy professional environment • Serve as the operational “owner” for core firm processes Metrics & Performance Management • Design and track KPIs related to legal operations, including: • Case cycle time • Billing and collection rates • Utilization and capacity • Write-offs and turnaround time • Build dashboards and scorecards that translate data into actionable insights • Use metrics to recommend and implement operational improvements Billing, Collections & Revenue Operations • Improve billing accuracy, timeliness, and consistency • Partner with accounting and legal teams to increase realization and collection rates • Implement process controls that reduce leakage and delays Risk, Quality & Compliance • Design process safeguards to reduce missed deadlines, filing errors, and service defects • Ensure documentation standards suitable for audit, compliance, and litigation scrutiny • Maintain awareness of ethical and confidentiality constraints in legal services Tools & Technology • Process mapping and documentation tools • SOP and knowledge-base systems • Practice management systems (Clio Manage) CRM and intake platforms • Workflow automation tools • Advanced Google Sheets • Dashboarding and reporting tools (Google Looker) Qualifications • Proven experience in business process management, operations, or legal operations • Strong understanding of professional-services workflows (law firm or real estate experience preferred, but not required) • Demonstrated ability to design processes that people actually follow • Data-driven mindset with comfort working with imperfect information • Experience managing change across multiple stakeholder groups • Excellent documentation, communication, and organizational skills • Strong technology skills • Lean / Six Sigma or similar continuous-improvement experience is valued, but practical application matters more than certification. Why Join Talkov Law? • Competitive starting salary ranging from $90k - $130k/year depending upon experience. • Permanent remote work • Healthcare benefits (99% employer-paid premiums). • Student Loan Repayment Program • 401(k) with 4% employer match. • Paid time off (PTO) and sick leave. • Professional growth in a niche where we’re not just leaders—we’re the name everyone calls. • Work with California's #1 team of partition attorneys. • Work schedule 8:30 am to 5:00 pm, Monday to Friday • Mentorship under the Managing Partner, who created the partition law niche practice • Cross-departmental functionality with our Technology Director, Attorney Trainer, Accounting Director, and Intake Director • Opportunity to advance within a rapidly growing law firm pioneering excellence in a previously unknown niche practice. Why This Role Matters This role is central to the firm’s ability to scale responsibly while maintaining quality, predictability, and client experience. The Business Process Manager will have real authority, visibility, and impact across the organization. About Talkov Law Talkov Law is a California's first and largest law firm devoted exclusively to partition actions, which are high-stakes real property co-ownership disputes. By focusing on a single, complex area of law, the firm has developed deep expertise and a proven record of navigating cases that other firms avoid. The firm represents clients statewide in disputes involving family members, former partners, investors, and inherited property interests. Talkov Law is known for its strategic precision, disciplined litigation approach, and command of California partition law from filing through resolution. When co-ownership breaks down, clients turn to Talkov Law for clarity, confidence, and results. This position is for direct applicants only. No third-party or agency submissions, please. Apply tot his job