**Manager Customer Experience Journey Strategist – Enhancing Business Customer Journeys at arenaflex**

At arenaflex, we're revolutionizing the way we connect and communicate around the world. As a leading provider of technology and communications services, we're committed to delivering exceptional customer experiences that drive growth, loyalty, and satisfaction. We're now seeking a talented and growth-oriented professional to join our Customer Experience Team as a Manager Customer Experience Journey Strategist. This critical role will play a pivotal part in shaping the customer experience journey for our Business Markets and Global Enterprise and Public Sector customers. **About arenaflex** arenaflex is a human network that reaches across the globe, working behind the scenes to anticipate, lead, and listen. We believe that listening is where learning begins, and we strive to make a positive impact on our communities and the world. If you're fueled by purpose and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. **What You'll Be Doing** As the Manager Customer Experience Journey Strategist for arenaflex's Customer Experience Team, you'll be responsible for leading communication strategies to manage the end-to-end customer experience for Business Markets and Global Enterprise and Public Sector customers. You'll act as a central point of contact for building and refining orchestration journeys for transactional and non-marketing communications. Your primary focus will be on owning a multitude of transactional comms templates to audit for completeness, accuracy, and brand compliance. **Key Responsibilities:** * Own the end-to-end transactional journey work, logic sequencing, and touchpoint strategy for transactional and other omnichannel communications for arenaflex customers. * Build, map, and analyze customer journeys, identifying gaps and implementing on planned recommendations to drive NPS and churn/growth goals for the CRM team. * Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience. * Possess understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners, and campaigns) to influence communication journeys from purchases, legal, and compliance events. * Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other ad-hoc communications ensuring standards and system classifications are met aligned with future platform migration efforts. * Work across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms blueprint and touchpoint strategy. **What We're Looking For** To succeed in this role, you'll need to have: * A Bachelor's degree or four or more years of work experience. * Six or more years of relevant work experience. * Experience in marketing and/or digital marketing to business customers. * Experience in executing on marketing communications including Email, SMS, and/or Push Notifications. * Program delivery and execution experience. Even better if you have one or more of the following: * AEM (Adobe Experience Manager) experience. * Agency experience. * Digital Marketing/Customer experience certification. * Working knowledge of Adobe, Marketo, Pega tools. **What We Offer** At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. **Work Environment and Culture** In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential. **Compensation and Benefits** The compensation range for this position is between $94,000.00 and $175,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. **How to Apply** If you're a motivated and experienced professional looking to make a meaningful impact on customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss your qualifications further. Apply Job! For more such jobs, please click here! Apply for this job