Medicaid Provider Operations Support – Provider Data Services – Amazon Store

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Level 1 IT Technician Call-Center Member Service Representative (Remote - Must Reside In Rochester/Finger Lakes Region) Healthcare Customer Service Representative - Remote USA Virtual Customer Service Rep / Immediate Hire - Full/Part-Time Beginner Friendly / Start ASAP Job Description: Serve as the primary Point of Contact (POC) for the Provider Data Services (PDS) team Provide guidance to all analysts on issue resolution and accurate provider data setup Collaborate with team members to identify, review, and research issues in support of effective solutions Support the review and potential revision of documentation based on new guidance provided by the Liaison Manage team production workflows to ensure timely and accurate case completion Attend all regularly scheduled meetings as assigned Review escalated requests, ensuring timely issue resolution Serve as the Subject Matter Expert (SME) and Point of Contact (POC) for provider data clean-up across all Medicaid states Identify and escalate significant trends or concerns within designated areas to MPOS leadership Respond daily to inquiries and emails related to provider data Requirements: Minimum of 1 year of experience in provider data management Minimum of 1 year of direct communication experience with internal teams and external partners Proficiency in managing provider data, supporting operations, and navigating network structures Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook Extensive knowledge of problem-solving methodologies and effective troubleshooting strategies SQL experience (Preferred) QuickBase experience (Preferred) QNXT system knowledge (Preferred) Excel Skills: (VLOOKUPS and Pivot Tables) Benefits: Affordable medical plan options 401(k) plan (including matching company contributions) Employee stock purchase plan No-cost programs for all colleagues including wellness screenings Tobacco cessation and weight management programs Confidential counseling and financial coaching Paid time off Flexible work schedules Family leave Dependent care resources Colleague assistance programs Tuition assistance Retiree medical access and many other benefits depending on eligibility Choosing a selection results in a full page refresh. 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