Mid Market Customer Success Manager

LeanData helps the world’s fastest-growing companies automate, simplify, and accelerate revenue. We're looking for an enthusiastic and results-oriented Customer Success Manager (CSM) to be a champion for our mid-market customers. In this role, you will be the primary post-sale partner, responsible for ensuring that a portfolio of clients continuously receives and recognizes maximum value from their investment in LeanData. You will serve as a trusted advisor, guiding adoption, driving successful business outcomes, and building relationships that directly contribute to high customer retention, satisfaction, and advocacy. Responsibilities Customer Strategy & Advisory • Develop and execute strategic success plans for a portfolio of mid-market customers, aligning LeanData usage with their specific business goals and revenue operations strategy. • Serve as a trusted advisor and subject matter expert, proactively consulting with clients on best practices to maximize the value of LeanData's solutions. • Build and maintain strong, executive-level relationships with customer stakeholders across Revenue Operations, Sales, and Marketing teams, acting as the primary point of contact. Execution & Delivery • Manage the entire post-sale customer lifecycle, from successful onboarding and implementation handover to driving adoption and retention. • Proactively monitor customer health metrics, usage data, and consumption patterns to identify and mitigate potential churn risks and surface opportunities for expansion. • Lead quarterly or regular business reviews (QBRs/EBRs) with key customer stakeholders, showcasing the value achieved and defining the next steps for continued success. • Clearly and distinctly explain complex technological and business concepts to diverse audiences, guiding them on LeanData best practices. Collaboration & Communication • Partner closely with Sales (Account Managers), Professional Services, and Support teams to ensure a seamless and unified customer experience and a smooth transition across lifecycle stages. • Capture customer feedback and advocate internally for product or process improvements, serving as the voice of the customer. • Identify risks to customer success early and collaborate with internal account teams on mitigation strategies. Metrics & Outcomes • Achieve and exceed quarterly targets for customer retention, renewal rates, and Customer Satisfaction/Net Promoter Score (CSAT/NPS). • Drive measurable customer outcomes and increased platform adoption, evidenced by usage metrics and the customer's successful achievement of their desired "OpsStar" status. • Identify and contribute to pipeline generation through the development of validated upsell, cross-sell, and referral opportunities. Required Qualifications • 2-4 years of proven work experience in a Customer Success, Account Management, or Revenue Operations role, preferably within a B2B SaaS environment. • Demonstrated ability to manage a portfolio of Mid-Market clients with a high degree of autonomy and commercial responsibility. • Impressive executive presence and communication abilities (written, verbal, and presentation) necessary to build and maintain trusted advisor relationships. • Proven experience quickly grasping, explaining, and positioning value for complex technological and business concepts. • Familiarity with the SaaS customer lifecycle and the ability to navigate complex customer organizational structures to identify and engage key stakeholders. Preferred Qualifications • Bachelor’s degree in a relevant field. • Hands-on domain expertise and knowledge of industry best practices in Sales Operations, Marketing Operations, or Revenue Operations. • Direct working knowledge of Salesforce.com applications and other systems within the B2B revenue technology stack. • Proven experience thriving in an evolving, high-growth environment where process iteration and agility are key. Why work at LeanData: • LeanData covers employee insurance premiums up to 90% • Stock options in LeanData for all full-time employees • Flexible PTO • 401K plan Apply tot his job