Online BSBA Senior Academic Advisor & Graduate Programs Assistant (Self-Support Programs)

Salary and Benefits Salary Range: $5,540.00 per month to $7,893.00 per month. PLEASENOTE: The starting salary placement depends on qualificationsand experience and is anticipated to be in the range of $5,540.00per month to $6,716.00 per month. Cal State East Bay offers a broad range of benefits that includesmedical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),dependent and health care reimbursement accounts, life insurance,vacation and sick, 14 paid holidays, one personal holiday andtuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total CompensationCalculator demonstrates the significance of our benefitspackage. This position may be eligible to participate in the CalState East Bay hybrid telecommute program subject to managementapproval. Classification Student Services Professional III About Cal State East Bay Cal State East Bay's beautiful main campus is located in theHayward hills with panoramic views of the San Francisco Bayshoreline. Situated above the city of Hayward, the campus offers anideal setting for teaching and learning and yet easy access to themany cities along the bay. The University has a satellite campus inConcord, a professional development center in Oakland and asignificant presence online. Founded in 1957, Cal State East Bay isone of 23 universities of the California State University system(CSU). Cal State East Bay is recognized as a regionally engaged andglobally oriented university with a strong commitment to academicinnovation, student success, engaged and service learning,diversity, and sustainability. About the Position Please Note: Review of applications will begin on November4, 2025. The Online BSBA Senior Academic Advisor & Graduate ProgramsAssistant (Self-Support Programs) provides comprehensive academicadvising for the Online BSBA Self Support Program and programcoordination support for the Self Support Graduate Programs withinthe College of Business & Economics (CBE). The position servesas a main advisor for Online BSBA students, assisting with academicplanning, course progression, graduation eligibility, and degreecompletion. In addition, the incumbent supports Self Support Graduate Programsthrough administrative coordination, including processing degreechecks, preparing graduate capstone completion memos, andsubmitting degree audit updates. This role requires closecollaboration with faculty, department chairs, programcoordinators, and University Extension, and campus administrativeoffices to ensure effective program delivery, data accuracy, andhigh-quality student support. Responsibilities Online BSBA Academic Advising Provide comprehensive academic advising to Online BSBA SelfSupport students on major requirements, GE, and universitypolicies. Assist students with course selection, registration, petitions,and degree progress tracking. Identify students experiencing academic difficulties anddevelop individualized plans for success. Evaluate transfer, test, and military credits for degreeapplicability and ensure approvals are recorded accurately. Conduct final major/minor checks and determine graduationeligibility for Online BSBA students. Utilize advising systems (Bay Advisor, degree planning tools,PeopleSoft) for degree tracking and proactive studentoutreach. Respond promptly to student inquiries via email, phone, andvirtual advising platforms. Collaborate with University Extension and the Student Support& Success Coordinator on advising processes, registrationcampaigns, and retention efforts. Maintain adherence to FERPA and ethical advising standards inall student interactions. Student Resources and Academic Support Advise students and faculty on course articulation and transfercredit evaluation processes. Collaborate with advisors, faculty, and the ArticulationOfficer to ensure accurate use of the Transfer Equivalency System(TES). Serve as liaison with the Study Abroad Office, departmentchairs, and program coordinators to review international coursematerials and determine transfer applicability. Maintain and update advising and program materials such asgraduation checklists, orientation guides, and academicresources. Assist in training staff and advisors on academic policies andprocedures. Contribute to the accessibility and accuracy of academicresources to enhance student success and retention. Self-Support Graduate Program Coordination Provide administrative coordination for Self-Support GraduatePrograms. Collaborate with University Extension, department chairs,Graduate Program Coordinators, and Enrollment Services to manageprocesses and student records. Assist with processing degree checks, preparing graduatecapstone completion memos, and submitting update requests forDegree Audit Reports (DARs). Maintain graduate program documentation, advising guides, andelectronic forms. Support program planning and scheduling efforts based onenrollment needs and student feedback. Provide administrative and communication support to graduatecoordinators and faculty. Meetings and Professional Development Participate in college and university committees, workinggroups, and events representing CBE and its self-supportprograms. Meet regularly with the Student Support & Successleadership to follow up on projects and initiatives. Collaborate with Academic Affairs, Student Affairs, StatesideCollege of Business & Economics Advising Offices, and ExtendedEducation partners to enhance student services and advisingefficiency. Attend conferences, workshops, and trainings on advising bestpractices and self-support program coordination. Contribute to continuous improvement and innovation in advisingand program management. Minimum Qualifications Knowledge and Abilities Thorough knowledge of the principles of individual and groupbehavior. General knowledge of the principles, practices and trendsof the Student Services field as well as general knowledge of thepolicies, procedures and practices of the program area to whichassigned; general knowledge of individual counseling techniques;general knowledge, or the ability to rapidly acquire suchknowledge, of the organizational procedures and activities of thespecific campus to which the position is assigned. Workingknowledge of student services programs outside the program to whichimmediately assigned. Ability to analyze complex situations accurately and adopteffective courses of action; advise students individually and ingroups on complex student-related matters; determine appropriatecourses of action and proper techniques to utilize while engagedwith individuals in personal interactions of an argumentative orsensitive nature; interpret and evaluate descriptions andexplanations of problems brought forward by individuals or studentorganizations, analyze and define the problem, draw validconclusions and project consequences of various alternative coursesof action; carry out a variety of professionally complexassignments without detailed instructions; and establish andmaintain cooperative working relationships with a variety ofindividuals. Experience Possession of these knowledge and abilities is typicallydemonstrated through the equivalent of three years of progressivelyresponsible professional student services work experience. One yearin the program area to which assigned may be preferred but is notrequired. A master's degree in Counseling, Clinical Psychology,Social Work, or a directly related field may be substituted for oneyear of experience. A doctorate degree and the appropriateinternship or clinical training in counseling or guidance may besubstituted for the three years of experience for positions with amajor responsibility for professional career or personalcounseling. Education Equivalent to graduation from a four-year college or universityin a related field, including or supplemented by upper division orgraduate coursework in counseling techniques, interviewing, andconflict resolution where such are job-related. Required Qualifications Knowledge and Abilities Knowledge of student success and academic advising bestpractices in higher education. Strong understanding of online and self-support programstructures, policies, and coordination requirements. Ability to interpret and apply academic and administrativepolicies related to degree requirements, transfer credit, andgraduation evaluation. Familiarity with graduate program processes, including degreecheck, capstone completion, and audit documentation. Excellent communication, organizational, and problem-solvingskills. Ability to collaborate effectively with faculty, staff, andadministrators across multiple units. Proficiency in PeopleSoft, EAB Navigate, TES, and relatedsystems, as well as Microsoft and Google applications. Attention to detail, strong analytical skills, and ability tomanage multiple projects simultaneously. Commitment to diversity, equity, inclusion, and holisticstudent success. Equipment Used Standard office equipment and software including PeopleSoft,EAB, Adobe Sign, CSU Student Success Dashboard, andGoogle/Microsoft Office Suites. Education and Experience Bachelor's degree (or equivalent professional experience) andthree years of progressively responsible experience in studentservices or a related field. Master's degree in a relevant area may substitute for one yearof required experience. Physical/ Environmental Conditions Ability to sit or stand for extended periods. Occasionalevening and weekend work required for events and programsupport. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan,as appropriate), that may include, but is not limited to: criminalrecords check, verification of academic credentials, licenses,certificates, credit history, professional references and/orverification of work history is required for employment. Cal StateEast Bay will issue a conditional offer of employment to theselected candidate, which may be rescinded if the background checkreveals disqualifying information, and/or it is discovered that thecandidate knowingly withheld or falsified information.Unsatisfactory results may also affect the continued employment ofcurrent Cal State East Bay employees who were conditionally offeredthe position. All background checks are conducted through the university's thirdparty vendor, Accurate. LiveScan is conducted through theUniversity Police Department. EEO Statement All university programs and activities are open and available toall regardless of race, sex, color, ethnicity or national origin.Consistent with California law and federal civil rights laws, CalState, East Bay provides equal opportunity in education andemployment without unlawful discrimination or preferentialtreatment based on race, sex, color, ethnicity, or national origin.Our commitment to equal opportunity means ensuring that everystudent and employee has access to the resources and support theyneed to thrive and succeed in a university environment and in theircommunities. The CSU complies with Title VI of the Civil Rights Actof 1964, Title IX of the Education Amendments of 1972, theAmericans with Disabilities Act (ADA), Section 504 of theRehabilitation Act, the California Equity in Higher Education Act,California's Proposition 209 (Art. I, Section 31 of the CaliforniaConstitution), other applicable state and federalanti-discrimination laws, and CSU's Nondiscrimination Policy. Weprohibit discriminatory preferential treatment, segregation basedon race or any other protected status, and all forms ofdiscrimination, harassment, and retaliation in all universityprograms, policies, and practices. Other Information All California State University campuses, including Cal State EastBay, are smoke and tobacco-free. For more information, please visitour website here. In compliance with state and federal crime awareness and campussecurity legislation, including The Jeanne Clery Disclosure ofCampus Security Policy and Crime Statistics Act, the Cal State EastBay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff orManagement positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandatedreporter under the California Child Abuse and Neglect Reporting Actand will be required to comply with requirements set forth in theCSU Executive Order 1083 as a condition of employment. Advertised: October 20, 2025 (9:30 AM) Pacific DaylightTime Applications close: Apply tot his job