**Part Time Customer Service Ambassador – German for Luxury Beauty and Fashion Brands at arenaflex**

Are you a highly ambitious and customer-focused individual with a passion for delivering exceptional service in a luxury environment? Do you have a genuine enthusiasm for representing high-end beauty and fashion brands? If so, we have an incredible opportunity for you to join arenaflex as a Part Time Customer Service Ambassador – German. **About arenaflex** arenaflex is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. Our team is dedicated to inspiring our customers during their experience with us, and we're looking for like-minded individuals to join our dynamic team. With a strong focus on innovation and technology, we were awarded Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards in 2022. **The Role** As a Part Time Customer Service Ambassador – German, you will be the first point of contact for all customer queries, providing outstanding customer service across telephone, social media, webchat, and email. You will be a brand ambassador for your client, representing their luxury beauty and fashion brand with passion and enthusiasm. You will work closely with our dedicated customer service team to ensure that every customer interaction is exceptional, and that the customer is at the heart of every conversation. **Key Responsibilities** * Provide exceptional customer service across multiple channels, including telephone, social media, webchat, and email * Be the first point of contact for all customer queries, responding promptly and professionally * Represent your client's luxury beauty and fashion brand with passion and enthusiasm, embodying their values and brand identity * Work closely with our dedicated customer service team to ensure that every customer interaction is exceptional * Make sure the customer is at the heart of every conversation, providing empathetic and personalized service **What We're Looking For** * Experience working for a retailer, preferably in a luxury background * Experience working in the beauty, cosmetics, or fashion industry * A desire and genuine enthusiasm for delivering exceptional customer service, with a focus on empathy and personalized service * Outstanding social service etiquette, with the ability to adapt your style for each customer * Strong written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner * Works well within a team, with a collaborative and supportive approach * Confident IT skills, with experience using customer service software and systems * Flexibility, professionalism, drive, ambition, and willingness to learn * Great attention to detail and highly organized, with the ability to prioritize tasks and manage multiple projects * Fluent in German, with a C2 level of English required **Education and Qualifications** While not essential, we welcome applications from individuals with a background in fashion retail, communication fields (such as marketing, PR, or advertising), make-up artistry, or qualifications in dermatology or skincare. **Working Hours and Location** * Part-time, 20 hours per week * Wednesday 9am-6pm, Thursday 2pm-6pm, and Friday 9am-6pm * Start date: 18th October 2024 until 31st January 2025 * Remote (WFH) or in our Southend-on-Sea office **Homeworking Eligibility** To ensure that you can work from home effectively, please ensure that your laptop/pc meets the following requirements: * Windows 10 Home and Pro or Windows 11 Home and Pro * 8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor * 8GB RAM Minimum * 15GB+ Free Storage Space * Windows 10 22H2 or Windows 11 22H2/23H2 * macOS 12 (Monterey) or later * 8GB RAM Minimum * 15GB+ Free Storage Space Please note that we do not allow Chromebooks or support Windows devices running in 'S Mode'. **Hardware and Software Requirements** * Mobile Phone: Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 12 (or later) * Anti-Virus Protection: Windows Defender antivirus software for Microsoft devices and X-Protect for MAC OS (built-in the OS) * Minimum Speed Requirements: Ping ms Maximum 20ms, DOWNLOAD Mbps Minimum 20 MBps, UPLOAD Mbps Minimum 5Mbps **Why Join arenaflex?** * Opportunity to work with high-end luxury beauty and fashion brands * Collaborative and supportive team environment * Flexible working hours and remote working options * Opportunity to develop your skills and knowledge in customer service and luxury retail * Competitive compensation and benefits package **How to Apply** If you're a highly ambitious and customer-focused individual with a passion for delivering exceptional service in a luxury environment, we'd love to hear from you. Please apply through our website, and don't forget to include your resume and a cover letter outlining your experience and qualifications. Apply Now! Apply for this job