**Part-time Customer Support Advisor (10 hours per week) – Remote, – blithequark Store**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a remote work environment and enjoy collaborating with a diverse team? If so, we invite you to join blithequark, a forward-thinking company that values inclusivity, empathy, and innovation. As a Part-time Customer Support Advisor at blithequark, you will play a vital role in helping our customers succeed with our cutting-edge video meetings product. This is a unique opportunity to join a dynamic team that prioritizes work-life balance, flexibility, and personal growth. **About blithequark** blithequark is a remote-first video meetings company that has revolutionized the way people connect and collaborate. Our mission is to create a world where anywhere works, and our values reflect our commitment to inclusivity, empathy, and innovation. We believe that every individual brings unique strengths and perspectives to the table, and we strive to create a work environment that celebrates diversity and promotes growth. **The Role** As a Part-time Customer Support Advisor, you will be responsible for providing exceptional support to our customers, helping them troubleshoot issues, manage their accounts and subscriptions, and get the most out of our product. You will work closely with our team to identify areas for improvement and implement new processes and documentation to enhance the customer experience. **Key Responsibilities** * Respond to around 20 customer queries per day, ranging from troubleshooting problems to helping customers understand how to get the most out of our product * Join support meetings and discussions around recurring issues and solutions * Help our team find new ways of offering support, such as introducing new tagging and templates * Identify customer feedback or issues that need to be shared with the team * Assist in improving customer support processes and documentation * Document and share customer feedback on improvements and feature requests **Characteristics of a Successful Candidate** * You never sacrifice quality for quantity and approach every customer interaction with empathy and care * You are comfortable interacting with customers from all nationalities, cultures, and walks of life * You have solid typing skills and bring an authentic, human tone to your written communication * You have worked remotely in the past in some capacity and understand the pros and cons of working in a distributed team * You are a problem solver by nature and aren't afraid to seek out answers or solutions independently * You keep a keen eye out for ways to improve customer experience and outcomes **Scope of Work** * Answering Tier 1 and Tier 2 customer support from our Free, Pro, and Business customers * Providing training and support with Tier 2 support tickets during your training * Assisting in improving customer support processes and documentation * Documenting and sharing customer feedback on improvements and feature requests * Getting involved in blithequark's social and cultural ways of working **Day-to-Day of Your Role** * Responding to customer queries and resolving issues in a timely and effective manner * Collaborating with our team to identify areas for improvement and implement new processes and documentation * Participating in support meetings and discussions to share knowledge and best practices * Identifying customer feedback or issues that need to be shared with the team * Documenting and sharing customer feedback on improvements and feature requests **How We Will Measure Your Success** * Quality of responses * Volume of tickets answered * Number of replies per resolve * Customer Satisfaction rating **What We Offer** * A competitive flat rate of $23 per hour globally, £17 per hour for UK candidates, and €20 for European candidates * A flexible, remote work environment that allows you to work from anywhere * Opportunities for career growth and professional development * A dynamic and inclusive team that values diversity and promotes work-life balance * A comprehensive benefits package that includes health insurance, retirement savings, and paid time off **How to Apply** If you are a customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Background Checking** We perform background checks on certain roles to ensure the safety and security of our customers and employees. For more information about how and why we carry out background checks, please visit our website or email us at [email protected]. **Legitimate Posting** If you are reading this job posting on a website that is not blithequark's official careers page, please be aware that the role may be closed for new applications. Our careers team is always on hand to answer questions, so please don't hesitate to reach out to us at [email protected]. Apply for this job