Part-Time IT Support Specialist - Remote Technical Support and Customer Service Expert

Join Our Team as a Part-Time IT Support Specialist: Empowering Innovation and Growth Are you a tech-savvy individual looking for a part-time opportunity to leverage your skills and experience in a dynamic and innovative environment? Do you have a passion for delivering exceptional customer service and supporting the technology infrastructure of a forward-thinking organization? If so, we invite you to explore this exciting part-time IT Support Specialist role, where you'll play a critical part in driving the success of our Foundation. About Our Organization Our Foundation is a leading organization dedicated to making a positive impact in the world. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're seeking a talented IT Support Specialist to join our team on a part-time basis. As a remote role, you'll have the flexibility to work from anywhere, while still being an integral part of our team. Job Summary As an IT Support Specialist, you'll provide direct technical support and customer service to our end-users, maintaining our technology infrastructure and core systems, and assisting in various IT projects. This role requires a strong and diverse skillset, a passion for problem-solving, and excellent communication skills. We're excited to offer full training to the right candidate, so prior experience is not necessary. Key Responsibilities Provide direct user support and telephone support to Foundation staff accessing Foundation resources Respond to and resolve IT system monitoring incidents within SLA targets, ensuring timely and effective issue resolution Design, analyze, and implement equipment and design cost-effective system configurations, meeting user needs and optimizing system performance Maintain core business applications, including patching and upgrades, to ensure seamless functionality and security Manage user onboarding/offboarding from systems and applications, while enforcing the Foundation's security policies and ensuring compliance Install, configure, and support workstation software, hardware, printers, and phones, providing technical expertise and troubleshooting assistance as needed Manage automated monitoring systems and configurations to ensure optimal performance and availability of Foundation servers and infrastructure Maintain the Foundation IT knowledge-base, self-service portal, and service-catalog, ensuring accurate and up-to-date information Produce support and training materials for internal and external audiences, promoting knowledge sharing and user empowerment Train staff on both hardware and software, troubleshoot issues, and provide technical support as needed, fostering a culture of technical excellence Proactively communicate with users to anticipate issues, problems, and questions, providing proactive support and minimizing downtime Modify and customize IT solutions based on user requirements, ensuring tailored support and optimal system performance Facilitate IT software and hardware projects and other special projects as assigned, demonstrating flexibility and adaptability Behavioral Expectations As an IT Support Specialist, you'll be expected to embody our Foundation's core values: Trust : Demonstrate integrity, reliability, and transparency in your work and interactions Respect : Foster a culture of respect, empathy, and inclusivity, promoting positive relationships and effective communication Integrity : Uphold the highest standards of ethics and professionalism, maintaining confidentiality and adhering to our policies and procedures Commitment : Demonstrate a strong work ethic, a willingness to learn, and a commitment to delivering exceptional results You'll also be expected to: Communicate effectively with peers and stakeholders, providing clear and concise information and support Teach through example and service, promoting knowledge sharing and skill development Practice professional curiosity and a desire to learn, staying up-to-date with the latest technologies and trends Maintain confidentiality and handle sensitive information with discretion Work safely and follow established protocols and procedures Qualifications and Requirements Minimum Qualifications High School Diploma or equivalent Coursework in Computer Science, Mathematics, or other related technical fields; direct experience with computer hardware maintenance and/or software installations/upgrades may substitute for formal coursework Strong general-purpose technical experience, understanding, and skills across a variety of areas, including system and network administration; programming; databases and reporting Ability to follow directions, work collaboratively with supervisor and users, and finish tasks in a timely fashion Attention to detail and ability to document problems/efforts/solutions in a clear manner Customer service-oriented with an ability to maintain pleasant and professional interactions in crisis situations Preferred Qualifications Working knowledge of scripting languages (i.e., PowerShell, Python, NodeJS, etc.) Basic understanding of user authentication methodologies and cloud-based Single Sign-on platforms (i.e., Okta, Azure AD, etc.) Basic understanding of cloud-based infrastructure platforms (i.e., AWS, Azure, GCP) and/or experience with infrastructure-as-code architectures (i.e., Ansible, Terraform, Cloudformation, ARM, etc.) Familiarity with University of Oregon systems and processes (desirable but not required) What We Offer As a part-time IT Support Specialist, you'll enjoy a competitive salary and a comprehensive benefits package. You'll also have the opportunity to: Develop your technical skills and expertise in a dynamic and supportive environment Work on a variety of projects and technologies, expanding your knowledge and experience Collaborate with a talented team of professionals, fostering a culture of innovation and continuous learning Enjoy a flexible remote work arrangement, allowing you to balance your work and personal life Work Environment This is a remote part-time role, with approximately 90% of duties requiring the use of a computer. You'll need to be able to exert up to 50 lbs. of force during computer moves and work in a quiet, distraction-free environment. Ready to Apply? If you're a motivated and tech-savvy individual looking for a part-time opportunity to make a real impact, we encourage you to apply now! We're excited to review your application and discuss how you can contribute to our team's success. Don't miss this opportunity to join our team and shape the future of our organization. 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