Workplace Experience Associate - Mail, Hospitality, and Facilities Support

Join JLL: Empowering a Brighter Way Forward At JLL, we're not just a company; we're a community of innovators, thinkers, and doers who are passionate about shaping the future of real estate for a better world. With a rich history spanning over 200 years, we've established ourselves as a leading global commercial real estate and investment management company, operating in over 80 countries worldwide. Our commitment to excellence, combined with our dedication to our people and clients, makes us the perfect place for those looking to make a meaningful impact in their careers. About the Role: Workplace Experience Associate - Mail, Hospitality, and Facilities Support We're on the hunt for a talented and experienced Workplace Experience Associate to join our dynamic team. As a Workplace Experience Associate - Mail, Hospitality, and Facilities Support, you'll be the face of our company, providing exceptional customer service, ensuring the smooth operation of our facilities, and making a tangible difference in the day-to-day lives of our employees and clients. Key Responsibilities: Deliver outstanding customer service by welcoming employees, anticipating their needs, and providing assistance with office orientations. Maintain the highest standards of cleanliness, organization, and brand representation in break areas, social hubs, conference rooms, print areas, and surrounding spaces. Collaborate with various teams, including facilities management, to ensure a safe, comfortable, and well-maintained work environment. Proactively communicate and prepare for meetings and events, anticipating and addressing concerns to ensure seamless operations. Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems. Perform a range of administrative tasks, including sorting mail, folding and posting outgoing mail, preparing packages, and maintaining office supply inventory. Provide backup support for reception services, meeting room and conference room setups, and filing duties. Undertake ad hoc assignments as required, demonstrating flexibility and a willingness to adapt to changing priorities. Essential Qualifications: A high school diploma or general education degree (GED); or at least two years of related experience and/or training; or an equivalent combination of education and experience. A valid driver's license and a reliable mode of transportation. Excellent language skills, with the ability to read, write, and comprehend simple instructions, short correspondence, and memos. Proficiency in Microsoft Office and other simple computer programs, including Word, Outlook, and Excel. A customer-centric approach, with a proven track record of delivering exceptional service to employees, clients, vendors, and guests. Strong interpersonal skills, with the ability to work effectively in a team environment. Effective problem-solving skills, with the ability to identify and resolve problems in a timely and efficient manner. Preferred Qualifications: Previous experience in a facilities or hospitality role, preferably in a commercial real estate or corporate environment. A proactive and adaptable approach, with a willingness to take on new challenges and responsibilities. Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, clients, and stakeholders. What We Offer: At JLL, we're committed to supporting the well-being and growth of our employees. Our comprehensive benefits package includes: A competitive salary range of $34,944 - $43,680 per year. A 401(k) plan with matching company contributions. Comprehensive medical, dental, and vision care. Paid parental leave at 100% of salary. Paid time off and company holidays. Opportunities for career growth and professional development. Our Culture: At JLL, we pride ourselves on our inclusive and supportive culture. We believe in empowering our employees to thrive, grow meaningful careers, and find a place where they belong. Our workplace is designed to foster collaboration, innovation, and creativity, with a focus on mental, physical, and emotional well-being. Why Join Us? By joining JLL, you'll become part of a global community that's shaping the future of real estate. You'll have the opportunity to work on exciting projects, develop your skills, and make a real impact on our clients and communities. If you're looking for a challenging and rewarding role that aligns with your values and aspirations, we encourage you to apply. How to Apply: If you're ready to take the next step in your career and join a dynamic team that's making a difference, please submit your application. We can't wait to hear from you! JLL is an Equal Opportunity Employer , committed to working with and providing reasonable accommodations to individuals with disabilities. We welcome applications from diverse candidates and are committed to creating an inclusive environment where everyone can thrive. For more information about JLL and our commitment to diversity, equity, and inclusion, please visit our website . Apply for this job