People Ops Assistant

People Ops Assistant, About ZigZag Global If you’ve made an online return with Zara, Selfridges or boohoo there’s a good chance you’ve already been introduced to our award-winning SaaS platform. We’re an eCommerce returns business, that has been on a mission to build the best retail returns and post-purchase solution since 2015. Today, hundreds of companies across 130 countries use the ZigZag platform to help reduce the cost, friction, and impact of returns. We’re passionate about streamlining the returns and post-purchase experience for our clients and their customers. Helping our clients to become more sustainable and profitable in the process. In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns. We believe we have the chance to genuinely challenge and disrupt the industry, so come and join the ambitious and caring team determined to build the world’s most innovative, and helpful returns experience possible. About the People Team Our UK People team is newly formed and this role will be the second member of the team. We’re passionate about ensuring every employee at ZigZag has the best possible employee experience. We’re here to support employees – they’re our clients! This is a great time to be joining the team as we’re in the process of building out all our processes and establishing the function. You’ll have the opportunity to help shape our processes, philosophies and culture. Requirements This role is part-time and the equivalent of 3 days (24 hours) a week and we're flexible about when those hours are worked throughout the week. What you’ll be doing: Employee Lifecycle Manage all employee life-cycle processes including, onboarding, benefits, probation and offboarding Ensure all right to work checks are completed and up to date Issue all employee documentation, including contracts and amendment letters Support the administration of company benefits Support with the running of our review cycles, such a performance reviews and salary reviews Support with employment relations cases and processes Help to create and maintain all People & Culture policies and philosophies, touching on all aspects on the employee journey Support with creating, rolling out and managing culture and culture change initiatives, ensuring we are being intentional about harnessing and preserving our great working culture as we grow Support for Employees Be the first point of contact for employees, providing day-to-day support for any queries or concerns they may have around pay, policies and process etc. Listen to employees, collecting their feedback on culture and processes, suggesting ways in which we can improve based on these Support employees in the visa application process Constantly looking to improving our workflows and processes, making full use of our HRIS and other tools to help automate processes Build and produce reports to keep track of people metrics Produce and upload reports for salary benchmarking People Data and Reporting Maintain our HRIS, HiBoB ensuring our is always up to date and employees files and documentation Constantly looking to improving our workflows and processes, making full use of our HRIS and other tools to help automate processes Produce and upload reports for salary benchmarking Build and produce reports to keep track of people metrics What you’ll need to be successful: 1-2 years previous experience in HR or People Ops Genuinely care about people and their employment experience Ability to take initiative, be autonomous and get stuff done A positive and solution focused approach to problem solving Ability to work well with ambiguity and turn ideas into practical processes and clear philosophies Emotional intelligence and the ability to treat difficult conversations and sensitive situations with care A sincere and professional approach, always being honest, ethical and fair Great communication skills – one of our key roles as people team is to build trust and deliver clear and consistent messaging to employees of all levels Benefits 24 days holidays + bank holidays + additional day holiday after every full year of service (up to 5 additional days) Flexible work options – fully remote or hybrid options – depending on your location (our office hub is in London) Flexible working hours – to provide work life balance Pension Plan BUPA Private Medical Insurance Employee referral bonus scheme Apply For This Job Apply tot his job