**Project Manager - Customer Success at blithequark: Unlocking Customer Satisfaction through Exceptional Project Management**

Are you a driven and talented project manager with a passion for customer success? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leading innovator in the industry, as our Project Manager - Customer Success. In this role, you will play a critical part in overseeing projects that aim to increase customer satisfaction, leveraging your exceptional communication and organizational skills to drive results. **About blithequark** blithequark is a forward-thinking organization that is committed to providing our customers with the best possible experience. We believe that customer satisfaction is at the heart of every successful project, and we're looking for a talented Project Manager - Customer Success to join our team. With a strong focus on innovation, collaboration, and continuous learning, we offer a dynamic and inclusive work environment that fosters growth and development. **Key Responsibilities** As our Project Manager - Customer Success, you will be responsible for: * Overseeing multiple projects simultaneously, ensuring timely delivery and high-quality results * Collaborating with cross-functional teams to identify and prioritize customer needs and goals * Developing and implementing project plans, including resource allocation, timelines, and budgets * Managing project scope, risks, and issues, and implementing corrective actions as needed * Communicating project status, progress, and results to stakeholders, including customers, team members, and senior leadership * Analyzing project data and metrics to identify trends and areas for improvement * Identifying opportunities for process improvements and implementing changes to enhance project delivery * Building and maintaining strong relationships with customers, stakeholders, and team members **Essential Qualifications** To be successful in this role, you will need: * A Bachelor's Degree in Business Administration, or a related field * A minimum of 5 years of project management experience, with a proven track record of delivering successful customer satisfaction projects * Excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment * Ability to work independently and within a team, with a strong focus on collaboration and stakeholder engagement * Attention to detail and accuracy, with a strong analytical mindset * Proficiency in MS Office and project management software, including Asana, Trello, or similar tools **Preferred Qualifications** While not required, the following qualifications would be highly desirable: * Experience working in a customer-facing role, with a strong understanding of customer needs and expectations * Certification in project management, such as PMP or Agile * Experience working with cloud-based project management tools, such as Jira or Basecamp * Strong data analysis and reporting skills, with the ability to interpret and present complex data insights * Experience working in a matrix organization, with a strong understanding of cross-functional collaboration and stakeholder engagement **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Strong project management skills, with the ability to plan, execute, and deliver projects on time and within budget * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members * Strong analytical and problem-solving skills, with the ability to identify and resolve complex project issues * Ability to work effectively in a fast-paced environment, with a strong focus on adaptability and flexibility * Strong attention to detail and accuracy, with a strong commitment to quality and excellence * Ability to work independently and within a team, with a strong focus on collaboration and stakeholder engagement **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting the growth and development of our employees. As a Project Manager - Customer Success, you will have access to a range of learning and development opportunities, including: * Regular training and development programs, including project management certification and soft skills training * Mentorship and coaching from experienced project managers and senior leaders * Opportunities for career advancement and professional growth, with a strong focus on internal mobility and promotion * Access to a range of resources and tools, including project management software, training platforms, and industry-leading publications **Work Environment and Company Culture** blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion. We offer a range of benefits and perks, including: * A flexible and remote-friendly work environment, with the option to work from home or in our office * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * Access to a range of employee resources and support, including mental health support, employee assistance programs, and diversity and inclusion initiatives * A strong focus on work-life balance, with a range of flexible work arrangements and employee wellness programs **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A base salary range of $80,000 - $110,000 per year, depending on experience and qualifications * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * Access to a range of employee resources and support, including mental health support, employee assistance programs, and diversity and inclusion initiatives * A range of perks and benefits, including flexible work arrangements, employee wellness programs, and professional development opportunities **How to Apply** If you are a driven and talented project manager with a passion for customer success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply for this job