[Remote] Associate Manager, Digital Ordering - Strategy & Operations

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies. The Associate Manager, Digital Ordering - Strategy & Operations will lead strategic initiatives to grow DoorDash's SaaS business, collaborating cross-functionally to enhance merchant success and drive product development. Responsibilities • Grow the product line: Partner with Product, Marketing, and Sales to grow our first-party SaaS suite — spanning online ordering, websites, apps, and loyalty — by building high-impact enablement materials (pitch decks, sales plays, trainings), launching new GTM motions, and acting as the connective tissue across teams to ensure feedback loops inform strategy and product development. • Impact: Act as the voice of the merchant and the field, synthesizing feedback from frontline Sales, Onboarding, Support, and Operations to help influence product roadmaps and GTM priorities. You'll ensure our solutions resonate with customers and scale with repeatable excellence. • Analyze: Pair complex data analysis with qualitative insights from internal teams and customers to guide strategic decisions, GTM launches, and content development. You’ll translate insight into action that improves both merchant experience and internal execution. • Experiment: Design and launch zero-to-one experiments that test new GTM motions and pilot AI-powered tools — building demos, prototype AI agents, or configure internal tooling that improves speed, accuracy, or effectiveness in go-to-market efforts. • Scale learnings: Codify what works. Build repeatable frameworks, processes, and training to drive GTM excellence across the org. You'll define best practices for launching new products and motions in a way that’s scalable and measurable. Skills • 4–6 years of experience in consulting, strategy, sales, revenue operations, GTM/growth, B2B SaaS roles, or on a platform team advising B2B SaaS companies • Proven ability to lead cross-functional initiatives — from identifying opportunities to executing with Product, Sales, and Marketing teams • Experience in high-growth or complex environments, with a track record of navigating ambiguity and driving outcomes • Strong analytical skills; advanced Excel required, SQL proficiency preferred • Exceptional written and verbal communication, with the ability to tailor messaging across audiences (e.g., sales reps, execs, and merchants) • Bring strong analytical horsepower and intellectual curiosity — you're comfortable diving into complex data and extracting insights that drive real-world decisions • Think like a founder — scrappy, resourceful, and driven to solve hard problems with limited structure or direction • Thrive in fast-paced, high-ambiguity environments — you move with urgency, default to action, take ownership end-to-end, and know when to bend process to get things done • Have experience working closely with Sales or frontline teams— and know how to turn insights from those teams into action • Demonstrate comfort with AI, automation, or internal tooling to drive process efficiency, enable scale, or prototype solutions • Are relationship builders who foster deep trust and collaboration across functions - able to build strong relationships with our Sales, Account Management, Product, Engineering teams • Communicate clearly and adapt their message depending on audience — whether summarizing insights for leadership or rolling up sleeves with field teams • Piloting or working with AI tools in real-world workflows • Zero-to-one work (startups, early-stage teams, or founder-like roles) • Built GTM motions in restaurant or SMB SaaS • Are the first in your family to attend college Education Requirements • Bachelor's degree required. Benefits • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave in compliance with applicable laws • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program Company Overview • DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • DoorDash has a track record of offering H1B sponsorships, with 426 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job