Remote Call Center Customer Service Representative - Helping Maryland Residents Navigate Health Insurance Options with blithequark

Transforming Lives One Call at a Time: Join blithequark's Remote Customer Service Team In a world where health insurance can be complex and overwhelming, blithequark is dedicated to making a difference in the lives of Maryland residents. We're on a mission to provide exceptional customer service, helping individuals and families understand their health coverage options and find the best fit for their needs. If you're passionate about delivering outstanding service and have a background in call center operations, we invite you to explore this exciting opportunity to join our team as a Remote Call Center Customer Service Representative. About blithequark and the Role At blithequark, we're committed to empowering our customers with the knowledge and support they need to make informed decisions about their health insurance. As a Customer Service Representative, you will be the frontline ambassador of our mission, providing personalized assistance and guidance to Maryland residents via phone. Your expertise and compassion will not only resolve customer inquiries but also foster a positive experience that leaves a lasting impression. Key Responsibilities Respond to inbound calls from customers seeking information and assistance with health insurance options, providing clear and concise guidance. Update customer and account information accurately and efficiently. Maintain detailed case records and document the purpose of each call. Utilize multiple database applications to access relevant information and provide solutions. Embrace feedback and continuous learning to improve performance and contribute to team growth. Address general customer inquiries in a professional and courteous manner. Strive to meet and exceed performance metrics, driving opportunities for professional development and career advancement. Essential Qualifications and Skills To succeed in this role, you will need: A high school diploma or equivalent; college attendance or a degree is preferred. At least 1 year of experience in a call center environment, preferably with a background in healthcare-related customer service. Strong verbal and written communication skills, with the ability to articulate complex information in an accessible way. Proficiency in computer applications and the ability to learn new systems quickly. A strong understanding of health insurance policies and terminology, or a willingness to learn. Excellent interpersonal skills, with the ability to engage effectively with customers and colleagues. The capacity to problem-solve, prioritize tasks, and multitask with ease. Flexibility and reliability, with availability for occasional overtime as needed. The ability to pass required skill and knowledge assessment tests. Preferred Qualifications Previous experience in the healthcare industry or a related field. Familiarity with health insurance marketplaces and the nuances of health coverage. A proven track record of delivering exceptional customer service in a fast-paced environment. What We Offer At blithequark, we believe in rewarding our team members for their hard work and dedication. As a Remote Call Center Customer Service Representative, you can expect: A competitive hourly rate of $16.63 for day shifts. A comprehensive benefits package, including dental, health, and vision insurance. The flexibility to work from home, with the technology and support you need to succeed. Opportunities for career growth and professional development. A referral bonus program - refer a friend and receive $50 after they complete 90 days of service. Training and Nesting Period To ensure your success in this role, we provide comprehensive training and a structured nesting period. Here's what you can expect: 3 weeks of intensive class training, conducted Monday through Friday. 4 weeks of supervised call taking (nesting), where you'll apply your skills and knowledge in a real-world setting. During the training and nesting period, you'll need to provide your own compatible computer equipment (Windows 10 or MAC OS 10.14 or higher, webcam, and headset). Work Environment and Culture At blithequark, we pride ourselves on our dynamic and supportive work culture. As a remote team member, you'll be part of a collaborative community that values innovation, empathy, and customer satisfaction. Our call center operates Monday through Friday from 8am to 6pm, and we're committed to providing the tools and resources you need to thrive in your role. Why Join blithequark? If you're passionate about delivering exceptional customer service, are committed to making a positive impact in your community, and are looking for a flexible and rewarding career opportunity, we encourage you to apply. At blithequark, we're not just a company - we're a team dedicated to transforming lives one call at a time. Ready to take the next step? Apply now to join our team and start making a difference in the lives of Maryland residents. Apply for this job