Remote Call Center Representative and Debt Counselor - Fostering Financial Freedom with ConServe

Unlock a Rewarding Career in Accounts Receivable Management For over 35 years, ConServe has been a pioneering force in the accounts receivable management and collection services industry, specializing in tailored solutions for educational institutions, guaranty agencies, private lenders, credit unions, and government contracts. At the heart of our mission is the principle of Fostering Financial Freedom - empowering individuals to fulfill their financial obligations with dignity, confidence, and a sense of control. Why Join ConServe? ConServe is not just a workplace; it's a community that values its employees and offers a culture of growth, support, and ethical practices. Here are just a few reasons why you might want to join our team: Performance-Based Bonuses: Be rewarded for your hard work and dedication. Award-Winning Benefits Packages: Enjoy comprehensive benefits that support your well-being and financial security. Flexible Schedules: Achieve a better work-life balance with our adaptable scheduling. Growth Opportunities: Advance your career with our training programs and opportunities for professional development. Recognized Excellence: Be part of a company that has been repeatedly named one of the Best Places to Work in Collections and has received the Better Business Bureau's Torch Award for Ethics. Position Summary We're seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative and Debt Counselor. In this role, you'll use a consultative approach to manage and collect delinquent accounts, helping consumers find the most suitable solutions to resolve their balances. If you're a positive, team-oriented problem solver with excellent communication skills, we encourage you to apply. Essential Duties & Responsibilities Obtain information from consumers to determine their current financial situation and identify potential solutions. Provide tailored solutions to consumers to enable them to resolve their obligations administratively or voluntarily. Gather and maintain proper documentation from consumers, ensuring appropriate follow-up. Meet daily, weekly, and monthly performance goals as set by management. Maintain high productivity levels, making between 125-200 phone calls per day in a fast-paced call center or remote work environment. Achieve ConServe's monthly targeted performance objectives for collections. Properly manage and update our system to maximize contacts and maintain accurate records. Perform skip-tracing activities to assist in locating and contacting consumers or businesses. Adhere to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program. Qualifications and Requirements To succeed in this role, you'll need: A High School Diploma or GED; an Associate's or Bachelor's Degree is preferred. The ability to work flexible 8-hour shifts, including some evening shifts and occasional Saturday mornings. Fluency in English, with strong verbal communication skills to listen, persuade, negotiate, and obtain resolution. Intermediate computer skills to document calls and navigate software packages, databases, and the internet. Strong organizational and time management skills, with attention to detail and the ability to act independently. A motivation to learn and grow, with a positive and collaborative attitude towards coworkers. The ability to maintain confidentiality and a high level of trustworthiness. Legally eligible to work in the United States, with no conflicts of interest with ConServe or our clients. The ability to obtain and maintain Government Security Clearance and State Collections Licensure. What We Offer At ConServe, we're committed to supporting our employees' well-being and career growth. Our benefits package includes: 401(k) and 401(k) matching Dental, health, and vision insurance Employee assistance program and employee discount Flexible schedule and work-from-home opportunities Life insurance and paid time off Paid training and tuition reimbursement Profit sharing and referral program Career Growth and Development At ConServe, we're dedicated to helping our employees grow professionally. With our comprehensive training programs and opportunities for advancement, you'll have the support you need to succeed in your career. Our company culture encourages continuous learning, innovation, and teamwork, ensuring that you're always challenged and engaged. Our Work Environment As a remote Call Center Representative and Debt Counselor, you'll enjoy the flexibility of working from home while being part of a dynamic and supportive team. We're committed to providing a safe and inclusive work environment that values diversity and promotes equality. Join Our Team If you're a motivated and customer-focused individual looking for a rewarding career in accounts receivable management, we encourage you to apply. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards Fostering Financial Freedom with ConServe! ConServe is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and perspectives. Don't hesitate - today and join our team of professionals dedicated to making a positive impact in the lives of our consumers. Apply for this job