Remote Clerical Worker jobs Jobs in New Britain, Connecticut | Remote Work From Home

**Job Title:** Remote Clerical Worker jobs **Location:** Remote — based in New Britain, Connecticut --- ### About the Role We are seeking a proactive, detail‑oriented Remote Clerical Worker to join our fast‑growing administrative hub. In this role you will be the connective tissue that keeps our virtual office running smoothly, supporting a team of 35+ professionals spread across the United States. Your daily mission is to deliver reliable administrative support, accurate data entry, and seamless document management so that our project managers and client‑facing staff can focus on strategic growth. You will report directly to the Operations Manager, who is based in New Britain, Connecticut, and you will collaborate closely with the Finance, HR, and Customer Success departments. This position is designed for someone who thrives in an autonomous, fully remote environment while maintaining the high‑touch communication style that our New Britain‑based leadership values. --- ### Key Responsibilities - **Process high‑volume data entry** (3,500–4,500 records per week) into our CRM (HubSpot) and ERP (QuickBooks) with 99.5% accuracy. - **Maintain and organize digital filing systems** on Google Workspace and Dropbox, ensuring that every document is tagged, version‑controlled, and retrievable within 2 clicks. - **Create, proofread, and distribute weekly operational reports** using Microsoft Excel and PowerPoint for the executive team, meeting a 24‑hour turnaround. - **Handle inbound communications** (email, phone, and Slack) for the operations inbox, triaging requests and responding within a 4‑hour SLA. - **Schedule and coordinate virtual meetings** across multiple time zones, utilizing Calendly and Zoom, and send post‑meeting minutes and action‑item trackers in Asana. - **Assist the HR team with onboarding paperwork**, background checks, and benefits enrollment for new hires, leveraging Google Forms and BambooHR. - **Reconcile expense reports** submitted by remote staff, verifying receipts in Concur and processing reimbursements in QuickBooks within 48 hours. - **Support the finance department** by generating invoices, posting payments, and running monthly audit checks in Zoho Books. - **Perform routine audits of data integrity** in our shared drives, flagging duplicate or obsolete files and updating the master index weekly. - **Collaborate with the Customer Success team** to enter support tickets in Zendesk, ensuring all client interactions are logged and resolved within the SLA. - **Provide ad‑hoc research and summary reports** on vendor pricing, market trends, and internal process improvements using Microsoft Word and Google Docs. - **Participate in quarterly process‑improvement workshops**, presenting findings and recommending automation opportunities (e.g., Zapier workflows). --- ### Required Qualifications - High school diploma or GED **AND** 2–4 years of professional clerical or administrative experience; Associate’s degree preferred. - Proven track record of **accurate data entry** (minimum 95% accuracy on previous roles). - Proficiency with **Microsoft Office Suite** (Excel, Word, PowerPoint) and **Google Workspace** (Docs, Sheets, Slides). - Hands‑on experience with **Slack**, **Zoom**, and **Asana** (or similar project‑management tools) for daily communication and task tracking. - Strong organizational skills with the ability to manage **12+ concurrent tasks** while meeting deadlines. - Excellent written and verbal communication skills; capable of drafting professional correspondence in a remote‑first environment. - Reliable high‑speed internet (minimum 25 Mbps download) and a dedicated home office space meeting OSHA ergonomic standards. - Familiarity with **QuickBooks Online** or comparable accounting software for expense processing. --- ### Preferred Qualifications - Bachelor’s degree in Business Administration, Communications, or related field. - Certification in **Microsoft Office Specialist (MOS)** or **Google Workspace Administrator**. - Experience with **Zendesk** or another ticket‑tracking system for customer‑service support. - Exposure to **Zapier** or **Microsoft Power Automate** for building simple workflow automations. - Prior remote‑work experience of 3+ years, especially supporting teams based in the Midwest. - Demonstrated ability to lead a small team or train junior staff on administrative best practices. --- ### Compensation & Benefits - **Salary range:** **$45,000 – $60,000 annually**, commensurate with experience and demonstrated skill set. - Health, dental, and vision insurance premiums fully covered for the employee; 75% coverage for dependents. - **401(k) matching** up to 4% of salary after one year of service. - **Remote work stipend** of $150 per month for coworking space access in New Britain, Connecticut. - Annual **professional‑development budget** of $1,200 for courses, certifications, or conferences. - Paid time off: 15 vacation days + 10 holidays + 5 personal days per year. - **Equipment allowance** of $500 for a laptop, monitor, and ergonomic accessories. - Company‑wide wellness program, including virtual yoga, mental‑health counseling, and quarterly “Wellness Days.” --- ### Work Setup - **Time zone:** Primarily Central Time (CT) to align with our New Britain headquarters; flexible within UTC‑5 to UTC‑7. - **Core hours:** 10:00 AM – 3:00 PM CT; all other hours are flexible as long as SLA commitments are met. - **Meeting cadence:** Daily 15‑minute stand‑up via Zoom; weekly all‑hands on Friday mornings; bi‑weekly one‑on‑one with Operations Manager. - **Internet & hardware:** Minimum 25 Mbps download / 5 Mbps upload; company‑provided laptop (Windows 11) and external monitor. - **Collaboration platforms:** Slack (for real‑time chat), Zoom (video conferencing), Asana (task management), Google Workspace, Microsoft Teams (optional for cross‑departmental projects). - **Security:** Mandatory use of a VPN and MFA for all company‑accessed systems; quarterly security awareness training. --- ### Growth - **Career path:** After 12–18 months of consistent performance, you can advance to Senior Administrative Specialist or Team Lead, overseeing a small group of clerical staff. - **Learning budget:** $1,200 annually for certifications such as MOS, Google Admin, or project‑management courses (e.g., PMP). - **Mentoring:** Pairing with a senior operations analyst for monthly skill‑building sessions and quarterly career‑development reviews. - **Performance cycles:** Bi‑annual formal reviews with clear KPI metrics (data‑accuracy rate, SLA compliance, document‑turnaround time). High performers are eligible for a “Spot Bonus” of up to $2,500 per year. --- ### How to Apply Please submit the following to our online portal by **Friday, November 15, 2025**: 1. A tailored **resume** highlighting relevant clerical experience and the tools listed above. 2. A brief **cover letter** (300–500 words) explaining why you are excited to support our New Britain‑based team from your remote location in Connecticut. 3. Optional **reference letters** or proof of certifications (e.g., MOS, Google Admin). **Interview process:** - **Stage 1 –** Recruiter screen (15 minutes, phone). - **Stage 2 –** Skills assessment (online data‑entry test, 30 minutes). - **Stage 3 –** Virtual panel interview (45 minutes) with Operations Manager and HR Business Partner. - **Stage 4 –** Final interview (30 minutes) with senior leadership to discuss culture fit and career aspirations. We strive to move candidates through each stage within **10 business days** of receiving the application. *We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.* --- Join us and become the backbone of a dynamic, remote‑first organization that values precision, collaboration, and the unique perspective you bring from New Britain, Connecticut. We look forward to learning how your skills can help us elevate our administrative excellence! Apply tot his job