Remote Customer Service and Analytics Coordinator for Blithequark - Career Opportunity in Data-Driven Decision Making and Operational Excellence

Introduction to Blithequark and the Role At blithequark, we are passionate about harnessing the power of data to drive operational performance, enhance customer satisfaction, and boost revenue. Our Reservations Reporting & Analytics team plays a pivotal role in analyzing vast volumes of data to uncover actionable insights that inform our business strategies. We are now seeking a highly skilled and detail-oriented professional to join our team as an Analytics Intake and Coordinator. This role is crucial in managing the intake process of data and analytics requests, coordinating tasks across multiple teams, and ensuring the smooth execution of analytics projects. Job Characteristics and Key Responsibilities In this dynamic and challenging role, you will have the opportunity to work closely with various stakeholders, including data stakeholders, to understand their analytics needs and requirements. Your expertise in data analysis, project management, and effective communication will be instrumental in driving data-driven decision-making and optimizing operational performance within our organization. Analytics Intake: Serve as the primary point of contact for all analytics requests, gathering stakeholders' needs and requirements. Collaborate with multiple teams to collect project specifications, data sources, and objectives for analytics projects. Conduct a thorough evaluation of incoming requests to determine feasibility, resource requirements, and alignment with strategic goals. Prioritize and allocate analytics tasks based on available resources and organizational priorities. Ensure seamless documentation and tracking of analytics requests, progress, and outcomes. Project Coordination: Act as a liaison between teams, facilitating effective communication and collaboration among project team members. Develop project plans, timelines, and resource allocations for analytics projects, ensuring tasks stay on track. Coordinate project-related activities, including data collection, analysis, modeling, and reporting, in collaboration with analytics teams. Monitor project milestones and deliverables, identifying and addressing any risks or issues that may arise. Provide regular project status updates to stakeholders, highlighting key insights, findings, and recommendations. Stakeholder Management: Build and maintain strong relationships with stakeholders across divisions to understand their analytics needs and align priorities. Collaborate with stakeholders to define project objectives, deliverables, and success criteria. Facilitate meetings, workshops, and presentations to gather requirements, communicate progress, and obtain feedback. Address stakeholder inquiries, concerns, and requests, ensuring timely and quality resolution. Project Process Improvement: Identify opportunities to streamline and optimize the analytics intake and project coordination processes. Develop and implement best practices, standards, and templates to enhance performance and effectiveness. Continuously evaluate the performance of analytics projects, seeking feedback and identifying areas for improvement. Stay up-to-date with industry trends, emerging technologies, and advancements in analytics methodologies. Assist in the coordination of divisional training sessions and workshops to support ongoing skill development based on common skill gaps and divisional project needs. Essential Qualifications To succeed in this role, you will need to possess a combination of education, skills, and experience that align with the following requirements: A Bachelor's degree in business, engineering, technology, or a related field, with at least 3+ years of relevant work experience in analytics, data management, or related roles, ideally with project coordination and process development responsibilities. Excellent project management skills, including planning, organizing, and coordinating multiple tasks concurrently with cross-functional teams. Exceptional communication skills, both verbal and written, with the ability to effectively communicate complex concepts to stakeholders at all levels. Strong interpersonal skills to foster collaboration and build relationships across multiple teams and divisions. A detail-oriented mindset with a focus on accuracy and high-quality deliverables. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. Experience with Project Management tools and MS Office products (Excel, PowerPoint). Must be performing satisfactorily in your current role. Consistently prioritizes the safety and security of yourself, others, and personal information. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has the authorization to work in the United States. Preferred Qualifications While not essential, the following qualifications will give you a competitive edge in this role: Experience with the airline industry and contact center operations. Project Management Certification (PMP). Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the growth and development of our employees. As an Analytics Intake and Coordinator, you will have access to a range of training and development opportunities, including divisional training sessions and workshops, to enhance your skills and knowledge. You will also have the opportunity to work on a variety of projects, collaborating with cross-functional teams and stakeholders to drive business outcomes. Work Environment and Company Culture Our company culture is built on a foundation of innovation, collaboration, and customer focus. We believe in fostering a work environment that is inclusive, supportive, and empowering, where employees can thrive and grow. As a remote worker, you will be part of a distributed team that values flexibility, autonomy, and open communication. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to our organization. Our benefits package includes health insurance, retirement savings, and paid time off, among other perks. Conclusion If you are a motivated and detail-oriented professional with a passion for data analysis, project management, and stakeholder engagement, we encourage you to apply for this exciting opportunity to join our team at blithequark. As an Analytics Intake and Coordinator, you will play a critical role in driving data-driven decision-making and operational excellence, while developing your skills and knowledge in a dynamic and supportive work environment. Apply now to take the first step in your career journey with blithequark! Apply Now Apply for this job