[Remote] Customer Service Relationship Specialist

Note: The job is a remote job and is open to candidates in USA. Orchestrate Consulting Group is dedicated to helping job seekers find opportunities that align with their career aspirations. They are seeking a Customer Service Relationship Specialist to provide exceptional service to policyholders and enhance the customer experience through effective communication and ownership of interactions. Responsibilities Provide exceptional customer service by assisting policyholders, third parties, and agents with inquiries and concerns Promote digital self-service capabilities to enhance customer experience Take ownership of customer interactions to exceed expectations and build brand value Learn insurance products and processes effectively during training Maintain a dedicated workspace that is free from distractions during work and training hours Skills Demonstrated background in customer service, call center, insurance, retail, restaurant, or a related field Ability to work in a fast-paced environment while navigating multiple programs Strong problem-solving and critical thinking skills with attention to detail Excellent communication skills with the ability to empathize with customers and colleagues High School Diploma or equivalent experience required; Spanish bilingual is a plus Experience in the insurance industry or with similar customer service roles Benefits Ongoing coaching and development support for career growth Remote work flexibility with a dedicated workspace requirement Comprehensive benefits including medical, dental, vision, life, and disability insurance effective from day one Generous paid time off policy with 25 days in the first year plus paid holidays Tuition reimbursement and student loan paydown program available Company Overview We orchestrate personalized job matches by curating the most attractive opportunities across the market, strategically surfacing positions that align with what job seekers are actively pursuing—not roles employers are struggling to fill. It was founded in undefined, and is headquartered in , with a workforce of 11-50 employees. Its website is