[Remote] Customer Service Representative- REMOTE

Note: The job is a remote job and is open to candidates in USA. Thorne is a leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As a Customer Service Representative, you will manage incoming orders and provide timely support to customers, ensuring they feel valued and informed throughout their experience. Responsibilities Become thoroughly knowledgeable of the Customer Service Procedures Manuals and maintain knowledge base on an ongoing basis as procedural changes occur Attend work as scheduled, start work at the beginning of a shift, be on time to meetings, complete assigned tasks in a timely manner, and work overtime as required Know and follow the Customer Service Department policies and procedures and Thorne Research policies and procedures as outlined in the Employee Handbook Pay attention to detail. Complete paperwork accurately, neatly and fully Work willingly in different areas as assigned Build and maintain knowledge of Thorne Research product names, codes, and numbers to ensure efficient and accurate order entry Exhibit good telephone etiquette skills and communicate effectively. Possess a pleasant, friendly telephone voice and have good rapport with customers Maintain a professional attitude when under stress, a deadline, or when dealing with a problem, and demonstrate good judgment in doing so Enter orders accurately and quickly with attention to detail and follow department procedures and company policy including completing all paperwork fully Understand, retain, and utilize company and product information to assist customers with orders or questions (for example, up selling a new product, offering an alternative product when the requested product is out of stock, advises customer when close to a discount) Take initiative to consult with CS lead or supervisor on customer issues, taking into consideration applicable Thorne guidelines and the objective to be achieved by offering a solution Demonstrate trust by being consistent in performing work and responsibilities and by completing assigned tasks in a timely and satisfactory manner, without supervision Manage time effectively, observe the daily flow of the Customer Service Department and intuitively determine which tasks have priority and cooperatively assists other employees in completing those tasks Perform additional duties and responsibilities as assigned, in a competent and timely manner Skills High school diploma or general education degree (GED) is required Ability to read and understand the Customer Service Procedures Manual, the Thorne Research Employee Handbook, and the Thorne Research website The employee follows instructions, both verbal and written, and communicates effectively with supervisors and fellow employees Develop and deliver on assigned objectives within requested timeframes Possess good interpersonal skills Engage others in a positive manner Possess strong attention to detail Possess strong verbal and communication skills Raise issues and concerns promptly Document and present work in a clear and concise manner Previous experience in a call center environment or phone-based support role is highly preferred Benefits 100% company-paid medical, dental, and vision insurance coverage for employees Company-paid short- and long-term disability insurance Company- paid life insurance 401k plan with employer matching contributions up to 4% Gym membership reimbursement Monthly allowance of Thorne supplements Paid time off, volunteer time off and holiday leave Training, professional development, and career growth opportunities Company Overview We’re a team of dreamers, scientists, doctors, and health enthusiasts – all working toward the same goal – helping every individual discover and achieve their best possible health. It was founded in 1984, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is