[Remote] Customer Service Specialists

Note: The job is a remote job and is open to candidates in USA. Orchestrate Consulting Group is dedicated to helping job seekers find coordinated opportunities that align with their career goals. They are seeking a Customer Service Specialist to respond to inquiries, resolve issues, and maintain customer satisfaction throughout the customer journey. Responsibilities Respond to customer inquiries via phone and email in a timely and professional manner Resolve issues by identifying problems, troubleshooting, and providing effective solutions Use ticketing systems to manage and track customer interactions Maintain a customer-first mindset, ensuring satisfaction and support throughout the customer journey Collaborate with internal teams to escalate complex issues Skills Strong interpersonal and communication skills, including written and verbal Experience with help desk software (i.e., Freshdesk, Zendesk) Working knowledge of Microsoft Office Ability to thrive in a fast-paced, customer-focused environment Minimum one year of experience in a customer-facing position Previous experience in a customer service role within the healthcare or treatment industry Familiarity with proprietary software systems Ability to troubleshoot and problem-solve independently Positive attitude and a strong desire to help others Experience working in a remote or flexible work environment Benefits Comprehensive health, dental, and vision insurance Company-paid disability and life insurance 401(k) plan with company match Paid time off, including 8 hours of PTO for community service Company Overview We orchestrate personalized job matches by curating the most attractive opportunities across the market, strategically surfacing positions that align with what job seekers are actively pursuing—not roles employers are struggling to fill. It was founded in undefined, and is headquartered in , with a workforce of 11-50 employees. Its website is