Remote Dispatcher & Scheduler

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Dispatcher & Scheduler (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary: $1,500 USD - $1,700 USD/month (depending on experience) Schedule: Monday - Friday, 8:00am - 5:00pm Eastern Time Our Client Our client is the world’s leading mobile pet grooming brand. Founded in Australia in 1996, they have now grown into a global leader offering cage-free, one-on-one grooming experiences in custom-designed vans equipped with air conditioning, heating, electricity, and water. They bring luxury and convenience to families while ensuring a calm and safe grooming experience for every pet. Job Overview The Dispatcher plays a critical role in driving customer satisfaction and operational efficiency. This role involves managing client communications, scheduling appointments, optimizing routes, supporting groomers, and ensuring their customers enjoy a seamless, stress-free grooming experience. As the first point of contact, the Dispatcher must deliver excellent service and demonstrate strong organizational skills. Responsibilities: • Handle incoming calls, answer client questions, and confidently explain and sell the benefits of mobile grooming services. • Schedule appointments using scheduling software, balancing client availability, groomer schedules, and travel efficiency. • Plan and optimize daily groomer routes to maximize productivity and reduce drive time. • Communicate clearly with groomers about daily schedules, special requests, and client updates. • Maintain accurate customer and pet records, including service history and preferences. • Proactively resolve scheduling conflicts, customer concerns, or service issues in a professional and timely manner in collaboration with the owner. • Track recurring appointments and assist with reminders, follow-ups, and client retention initiatives. Qualifications, Skills, and Key Competencies: • Exceptional communication and interpersonal skills, fluent in English (written and verbal). • Strong organizational skills with the ability to manage multiple priorities simultaneously. • Customer-service orientation, with proven ability to resolve client inquiries and concerns effectively. • Tech-savvy and comfortable with scheduling software, CRM tools, and communication platforms (Slack, WhatsApp, etc.). • Self-motivated, reliable, and capable of working independently in a remote environment. • Prior dispatching, call center, or scheduling experience preferred, ideally in service-based businesses. Customer success or equivalent roles are encouraged to apply. Benefits: • 12 days PTO annually (5 vacation, 5 personal/sick, 2 floating days) available after 60day probation period. • Opportunity to work remotely with a supportive and collaborative team. • Career growth potential as the business expands with additional vans and groomers. Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications. Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application! Apply tot his job