Remote Dispatcher – Waste Management & Junk Removal | Bilingual English/Spanish | DC Metro Area

Company Description Kramer Enterprises LLC is a family-owned waste management and recycling company serving the Washington, DC, Maryland, and Virginia region since 2015. Founded by two college graduates, the company has grown into a trusted operation with over 15 trucks and 50 employees. Recognized as one of the fastest-growing waste management companies in the DC Metro Area, Kramer Enterprises delivers reliable, efficient, and sustainable solutions for commercial, residential, and municipal clients. The company is committed to safety, workforce development, and community partnerships that support recycling initiatives, sustainability efforts, and local job creation. Role Description This is a full-time remote position for a Remote Dispatcher – Waste Management & Junk Removal. The Dispatcher will be responsible for coordinating the daily operations of waste removal and junk removal services, including scheduling pickups, managing driver routes, and maintaining communication with both drivers and customers. The ideal candidate will have strong knowledge of the Washington, DC area, experience in QuickBooks billing, and a positive, team-oriented attitude. A company phone will be provided to support communication with drivers and clients throughout the workday. Responsibilities • Schedule and dispatch daily waste management and junk removal routes across the DC metro area. • Communicate with drivers and customers using the company phone to ensure efficient, timely service. • Manage billing, invoicing, and payment tracking in QuickBooks. • Monitor route progress, make adjustments, and troubleshoot any delays or service issues. • Handle customer inquiries and ensure a positive service experience. • Maintain scheduling logs, dispatch records, and service reports accurately. • Support the operations team by identifying improvements to scheduling and routing efficiency. • Ensure compliance with company policies and safety standards. Qualifications Proficiency in both English and Spanish for effective bilingual communication. Experience in scheduling and route management within logistics, waste management, or a related field. Knowledge of Washington, DC traffic patterns and neighborhoods (DC natives preferred). Familiarity with QuickBooks for billing and invoicing. Strong communication and customer service skills. Excellent organization, problem-solving, and multitasking abilities. Positive, reliable, and self-motivated — able to work independently in a remote environment. Prior experience in the waste management or recycling industry is a plus. • High school diploma or equivalent; additional education in logistics or operations is beneficial. Why Join Kramer Enterprises • Remote position – work from home with a company phone provided. • Competitive pay and growth opportunities. • Supportive, family-oriented company culture. • Be part of a trusted, fast-growing local business that values teamwork, efficiency, and positivity. Apply tot his job