[Remote] Entry- Level, -REMOTE Bilingual Spanish and Brazilian Portuguese , Customer Service and Claims Positions

Note: The job is a remote job and is open to candidates in USA. Sedgwick is a company that provides support to people facing unexpected challenges, and they are seeking individuals for entry-level bilingual customer service and claims positions. The role involves handling customer inquiries, processing claims, and ensuring quality service for both USA and Latin American customers. Responsibilities You will be handling USA and Latin American customers Assigns new claims to the appropriate claims handler Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process Participates in and maintains a quality service culture within the Customer Service Team Attendance during scheduled work hours is required Performs other duties as assigned Serves as a cross-trained resource, capable of supporting multiple functions or departments as operational needs require Skills High school diploma or GED required Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies Must be literate in English, with the ability to read and communicate effectively in a professional setting Attendance during scheduled work hours is required One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred Benefits Medical Dental Vision 401k and matching PTO Disability and life insurance Employee assistance Flexible spending or health savings account Other additional voluntary benefits Company Overview Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. It was founded in 1969, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Sedgwick has a track record of offering H1B sponsorships, with 11 in 2025, 10 in 2024, 4 in 2023, 9 in 2022, 14 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.