[Remote] Flex Benefits Customer Support Specialist (HSA/ HRA/ FSA) - Remote

Note: The job is a remote job and is open to candidates in USA. NFP, an Aon company, is a recognized leader in Business Insurance, providing consultative solutions for risk and workforce challenges. The Customer Support Specialist role focuses on delivering exceptional service to clients and participants regarding pre-tax benefit accounts, ensuring they receive accurate information and support for their benefits. Responsibilities Respond to participant and client inquiries via phone and email with professionalism and accuracy Assist with questions related to eligibility, claims, reimbursements, and account details Provide first-tier technical support for online portal access and navigation Accurately process account transactions, claims, and updates Maintain compliance with all regulations, confidentiality, and privacy requirements Support onboarding of new clients and participants through setup assistance and education Build strong, long-term relationships through clear, patient, and empathetic support Skills 1–3 years of customer service experience required; experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services strongly preferred Strong verbal and written communication skills Ability to problem-solve, multitask, and prioritize in a fast-paced environment High attention to detail and accuracy Proficiency in Microsoft Excel, Word, and Outlook Associate's degree or equivalent experience preferred Benefits PTO & paid holidays 401(k) with match Exclusive discount programs Health & wellness programs Company Overview NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges. It was founded in 1999, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship NFP, an Aon company has a track record of offering H1B sponsorships, with 7 in 2025, 2 in 2024, 4 in 2023, 10 in 2022, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.