Remote Full-Time Chat and Text Specialist for Crisis Intervention and Suicide Prevention at blithequark

Introduction to blithequark blithequark is a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. With a rich history dating back to 1987, blithequark has established itself as an industry leader in delivering high-quality services to those in need. As an Equal Employment Opportunity/Affirmative Action Employer, blithequark is committed to fostering a diverse and inclusive work environment that values the unique perspectives and experiences of its employees. Job Overview We are seeking a highly skilled and compassionate Remote Full-Time Chat and Text Specialist to join our team at blithequark. As a Chat and Text Specialist, you will play a critical role in ensuring the quality of services to clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services. This is a full-time remote role that offers the opportunity to work from the comfort of your own home while making a meaningful difference in the lives of others. Key Responsibilities Answer all chats and texts in a timely and professional manner while meeting agency goals Effectively assess clinical situations and needs of all chatters Provide quality assurance of the program's service delivery Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders Forward internal referrals to the appropriate program(s) with all required information in a timely manner Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift Comply with and assure compliance by staff with the agency's standard of care for service delivery Assist with Quality Management, Quality Assurance, and Utilization Review as assigned by management Ensure quality service delivery including clinical care and all associated documentation Maintain all client records in accordance with agency policies and procedures Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs Provide instruction and training for interns and staff Adhere to the agency's policies and procedures and assure that staff is in compliance Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: A bachelor's degree in counseling, social work, or a related field Minimum of 5 years of experience in the behavioral health field Excellent oral and written communication skills Clear and effective communication Strong customer service skills Strong problem-solving and analytical skills Ability to document detailed information Ability to multitask Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Crisis experience Supervisory experience Program development experience Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the ongoing growth and development of our employees. As a Chat and Text Specialist, you will have access to a range of training and development opportunities, including: Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role Ongoing professional development opportunities to enhance your skills and advance your career Opportunities to participate in ad hoc committees and work groups to contribute to the development of new programs and services Support and guidance from experienced supervisors and colleagues Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic and dedicated team that is passionate about delivering high-quality services to those in need. Our company culture is built on the following values: Respect: We value and respect the unique perspectives and experiences of our employees and clients Empathy: We are committed to providing compassionate and empathetic support to our clients and each other Integrity: We operate with integrity and transparency in all our interactions Collaboration: We believe in the power of collaboration and work together as a team to achieve our goals Compensation, Perks, and Benefits As a full-time employee at blithequark, you will be eligible for a range of benefits, including: Generous PTO (15 days the first year) 10 paid holidays per year Medical plans (4 choices) Dental plans (2 choices) Vision plans (2 choices) 403(b) retirement plan Retirement Allowance Company-paid Life/AD&D and Long Term Disability Voluntary additional Life and Short-term Disability Tuition Reimbursement Elder Care Assistance Pet Insurance and much more! Conclusion If you are a compassionate and skilled professional looking to make a meaningful difference in the lives of others, we encourage you to apply for the Remote Full-Time Chat and Text Specialist role at blithequark. With its rich history, commitment to diversity and inclusion, and range of benefits and opportunities, blithequark is the perfect place to build a rewarding and challenging career. Apply today and join our team of dedicated professionals who are passionate about delivering high-quality services to those in need! Apply for this job