Remote - Genesys Cloud Engineer - Long Beach, CA 90802 (Remote)
Request ID: 116087-1 Job Description: Job Title: Genesys Cloud Engineer Work Location & Reporting Address: Long Beach, CA 90802 Is there a possibility of remote work? Yes Contract duration: 11 months Detailed Job Description: Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels. Experience in working on Data action and Integration on Genesys Cloud Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud. Having a good skill in developing bot flows and bot configurations in inbound channel. Experience in configuration of all Genesys pre-configuration tools under the admin tab. Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues. Experience in working outbound dialer campaign. Understanding, representing, and working on call flow design in Visio application. The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts. Minimum years of experience: 5-8 years Interview Process (Is face to face required?) Remote on video Regards, Mahaboob Basha Durgam Recruitment Manager - USA Hire IT People, Inc. Mobile: +1 Apply tot his job