[Remote] IT Support Technician

Note: The job is a remote job and is open to candidates in USA. IronEdge Group is the premier IT solutions provider for small-to-medium sized businesses, dedicated to providing a fun, fulfilling and inclusive environment. They are seeking an IT Support Technician to provide front-line technical support, troubleshoot server and network systems, and interact with users, including C-Level or Executive contacts. Responsibilities Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism Communicating effectively with co-workers cross-functionally via Microsoft Teams Extraordinary focus on customer service Keen ability to problem solve Ability to interact in a variety of situations, including customer service, orientations, training, and networking All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility Skills Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism Communicating effectively with co-workers cross-functionally via Microsoft Teams Extraordinary focus on customer service Keen ability to problem solve Ability to interact in a variety of situations, including customer service, orientations, training, and networking All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions Benefits IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance Vision Insurance AD&D Insurance Short-Term and Long-Term Disability Insurance Flexible Spending Account and Health Savings Account Flexible Time Off plus Holidays Matching 401k Company Overview IronEdge is a leading Managed IT Services Provider dedicated to supporting local businesses with tailored technology solutions. It was founded in 2005, and is headquartered in Houston, Texas, USA, with a workforce of 51-200 employees. Its website is